Homeinn Selected Hotel (Shenzhen Bao'an International Airport)

Tiny, Stuffy, and Rude Staff - A Deeply Disappointing Stay ★☆☆☆☆ Less than Average and Not Worth the Price I am writing this review after a deeply disappointing stay at the Homeinn Selected Hotel in Bao'an, Shenzhen. While the room was clean, that was the only positive in a sea of negatives, and I cannot recommend this hotel to anyone. My stay was plagued by several issues: 1. Claustrophobic and Stuffy Rooms: The room was unbelievably tiny, making it difficult to move around with luggage. Worse than the size was the complete lack of air circulation. The air was dumb, moist, and stale, making the room feel incredibly stuffy and uncomfortable. It felt like we were breathing in the same air all night. 2. Unpleasant "View" and Kitchen Setup: Our window offered a view of a dingy, messy interior space, which was depressing. The kitchen, which is supposed to provide a welcoming service, was a particular low point. It's hidden behind a mostly-covered glass divider, so you have no visibility into the food preparation area. To even order, you have to bend over and try to get the attention of the staff member inside. 3. The Rude and Unhelpful Staff: The worst part of our stay was the staff member running the kitchen and floor. He was extremely unpleasant and unprofessional. He ignored our simple greetings. When I politely asked (via phone translation) still early in the morning if he could make a fresh pot of coffee after finding an empty, dirty one, he responded with a sour face and a dismissive hand gesture, indicating "no more" without a single word. This level of service is unacceptable. Overall, this hotel offers a poor experience. The combination of a cramped, stuffy room, a complete lack of basic hospitality (no coffee or warm drinks in the lobby), and outright rude staff made for a very unpleasant stay. The low price does not justify the numerous shortcomings. I will not be returning and would advise others to look elsewhere.

The reception staff provided good service; although their English was not very strong, they made an effort to help. However, the staff at the dining area were not very polite and need improvement.

Free airport shuttle service, great service, quiet rooms