Guanlan Shanshuitianyuan Tourism Culture Garden

On arrival,we were told that the room we booked had a leaky roof & was put in one of the newer rooms by the lake.Downside was this newer room had no desk/table/chairs or wardrobe what-so-ever, so nowhere to put your clothes or belongings etc. Also no direct phone contact to the front desk,so we had to walk 15mins to the reception each time we need fresh towels/toothpaste etc...Happened 4 times during our 2 nts stay as they do not clean your room everyday & give new supplies. Most of the resort was still under construction,so the walk was not too pleasant! The worst part is the Waterpark,the whole place reaks of smelly feet & the water in the main pool had no chlorine (I coukld not smell any anyway!) I felt physically sick after the visit....also,if you really want to visit the waterpark,don't go on a weekend/public holiday as you will spent hours waiting in line for a 20 sec thrill. The roads leading up to the park & the surrounding areas are still under construction & if you walk, you will be sharing the road with cars & lorries with no street lights at night time. Maybe give it at least 12 months if you really want to visit the place as the park itself & the roads leading up up to it is still a buliding site.

Very good experience

我們去年第一次去的感覺還不錯，訂的垂釣房可以釣魚小朋友很喜歡，所以這次有假期再次去的。因為沒有備註垂釣房（我也不知道有這個選項）所以前台的主管大姐給了一間不能釣魚的垂釣房，陽台被很多花草遮住了。還沒進到房間就馬上聯繫微信客服小姐姐諮詢更換房間，商量好之後坐觀光車去前台換一間。因為不知道哪位是客服姐姐，所以直接找到給房卡的大姐，大姐馬上説 因為沒有備註所以沒有房間可換，滿房了！一副嚴肅又不可理解我去更換房間的態度！至於嗎？你是做服務行業的，你當個主管不也是應該微笑服務？不應該查一下是否有房 才拒絕我？這種人就是以最小的權利最大程度的去為難別人的醜惡行徑！再此！謝謝客服小姐姐的熱情答覆，謝謝你的微笑服務。

此價格包括溫泉、早餐及晚間表演，房間寬敞，環境優美，整體而言尚可接受。然而，遺憾的是，房間的清潔狀況不佳，地上有先前住客的頭髮，剛進入時浴室有異味，且淋浴的水力極其微弱。

唔夠一個月，再黎第二次。設施環境方面就唔多講🤣🤣🤣 今次係星期日黎，比上次平日黎熱鬧好多，人多、氣氛好，而且d遊戲設施都有開，好多一家大細都喺度玩！ 而且今次有睇到佢個大型水匯演(水月花仙劇場)，都幾好睇，半小時演出(2000-2030)，時間岩岩飯後隔一隔睇個show跟住温泉🤣🤣🤣 房間今次住8字頭嘅房類，有露台，有騎樓。露台對住泳池，騎樓上面竟然有多張床🤔

對服務非常滿意！因為帶着老年人，不方便上樓梯，前台幫忙調了房間，離吃飯的地方很近。 去年來過一次，這次和親戚過來感覺園內有不小的變化，環境似乎裝飾過。衹是遊客不怎麼多。我們坐了電動船，騎自行車和進了動物園，都有較好的體驗。