Four Points by Sheraton Shenzhen

Había pequeñas cucarachas en la cama, ¡qué asco! Viajo a menudo con mis hijos. Esta es la primera vez que me alojo en un hotel con este tipo de ambiente. ¡Fue realmente asqueroso! Estaba asustado y no podía concentrarme para tomar una fotografía clara de la cucaracha. ¡Lo lamenté mucho!

The hotel is within 12 minutes walking distance from the border gate. Shuttle bus is available. Plenty of restaurants within 10 mins travel distance by car.

A little run down but it is worth for the good price. Quite far to walk from the border and from the metro station. Very beautiful spa complex just next door.

The location is extremely close to the futin port. And staffs are helpful, the room is pretty big and decent.

Decent Stay with Some Inconveniences – Great Service but Location Challenges The hotel itself met our basic expectations in terms of comfort and functionality. However, its location was less convenient than anticipated—it’s quite far from Futian Port (the crossing point to Hong Kong), making accessibility an issue. Guests with luggage should consider booking a ride (e.g., Didi) for easier transit. Unless there’s a specific reason to stay here, travellers may prefer a more central location. Given that the hotel has been operating for over 20 years, the facilities are reasonably well-maintained and functional—nothing outstanding, but acceptable for a short stay. The buffet breakfast offered a limited variety, which could be improved for better guest satisfaction. Moving between Tower West and other sections required switching lifts, which was somewhat inconvenient. On a positive note, the service was truly commendable, from the smooth check-in process to the helpful bellboy and efficient luggage storage assistance. The staff’s attentiveness and professionalism stood out as the highlight of our stay. While the hotel has its drawbacks (mainly location and minor facility quirks), the excellent service helps balance the experience.

设施：excellent new hotel room equipment 卫生：very clean hotel room and public areas 环境：excellent location. You can easily go to anywhere with transportation within minutes such train, taxi and bus. Excellent running or walking facilities 服务：excellent services from front desk to house keeper