UrCove by HYATT Shenzhen Bay Mixc

退房的時候掉了直髮梳在房間，酒店沒有打電話告知我（我朋友掉了充電寶，打電話了），之後我打電話給酒店，遲遲不給迴應，服了，一個直髮梳也私吞。

Had high hopes at UrCove but we were disappointed with the service. It's not that the staff were rude, but they were somewhat lacking the service you normally get at a hotel under the Hyatt group and for this price range. It felt a bit difficult to get in touch with the concierge if you don't know Chinese. We wanted to check if we could get an extra 1hr for a late check out without leaving the room, but it took us a while to get onto the wechat mini program and find service. But then, no one responded so we just left at 12pm. I also realised our booking included free beer from the bar which no one reminded us - at other hotels, the staff always mentions about these. The pros for this hotel are the location, the view and the large rooms with the smart toilet and smart black out curtains and we slept very well. It is about 10mins walk to Coastal City and around 20mins walk to the new MixC which was really nice as it was a bit cooler these days. Although the hotel was all very clean, the carpet in the corridor to the rooms was already dirty with several stains. The breakfast spread was also lacking with limited options and the quality needs to be improved for this price range. There is free laundry service by the gym but the gym was tiny with only has 2 treadmills and 1 elliptical machine and weights. A gym of this size is what you can get at a 300RMB/night price range hotel. Our package came with "welcome fruit" which came but nothing special. See pic #4. I suggest to just get the standard room or wait for a super good deal, if you were to stay here as it's still pleasant so you won't expect too much.