UrCove By Hyatt （Shenzhen Bay Nanyou）

The hotel staff were excellent, especially Bill, he was so enthusiastic to help

such a beautiful view with nice staffs had a great stay here with raffles city mall near

Hotel and kangkang is very nice

Bill is super polite and helpful.

Hotel has a small park nearby so the road in front is usually closed which is a little inconvenient. However we understood why as during late afternoon, there will be families with their kids playing on the road as well as the nearby park without having to worry about oncoming traffic. Upon check out, we informed the security and gave him the license plate of the car we booked to HK airport so he allowed open the barrier to allow the car to enter in the morning to pick us up. It is nice that they look out for the safety of the local community as well as hotel guests. Upon check in, we informed the front desk Zhou Zhou that we have booked two rooms and she helped assign both rooms to be side by side on the same level 37 which made it convenient for us as a family. She also took note of the request made for one of the rooms based on my daughter's health condition. Zhou Zhou is really friendly and attentive as she will greet and ensure everything is alright whenever we meet her. Both rooms are clean , spacious and well-maintained with modern facilities. Buffet breakfast was good and there is a slight change in menu each day. My family and I enjoyed our stay.

Location of the hotel is just a minute's walk from Exit A of Nanyou Metro Station. Lobby is on the 40th floor while guest rooms are from level 36 to 39 with laundry facilities at level 36. The room is clean and spacious enough for 2 adults. It is nice that they have the wash basin, toilet and bath facilities separated so one can still use the toilet / wash basin when another person is taking a shower. The room is well lit, equipped with charging ports including USB ports and other modern facilities. The receptionist Zhou Zhou is very friendly and helpful. She gave us useful information e.g. how to get to the nearest mall and suggested nearby tourist attractions. She is very responsive when I asked her questions on Weixin. She even helped us bring the luggage to our rooms after she processed our check in as we were unfamiliar with the hotel. She made our stay really pleasant and comfortable. All the other front desk officers, housekeeping and restaurant personnel we met were friendly and polite too. We usually get back late to the hotel so Mr Zhou from house keeping usually would be around when we requested for extra bottles of water and also showed me how to use the laundry service. Overall we enjoyed our 3 nights stay at UrCove by Hyatt Shenzhen Bay Nanyou.