Usuario invitado
30 de diciembre de 2023
We returned to this park for our 8th Christmas family get together. Parts of our family live close by and we congregate here for Christmas Day. The park has great facilities. However, this year turned out to be very disappointing experience. We booked a specific cabin 9 months in advance, went back 2 days before our visit, to take photos for others travelling to organise gazebo's and tables. At this point there was no one in our cabin. We checked in 2 days later and was told there was a maintenance issue with our cabin and they would have to move us, like it or lump it. Although disappointed we took it on the chin. We went to our cabin, walked around the corner and saw that our original cabin had people in it. Confused, we went back to reception for an explanation, the receptionist could not explain why people were in our original cabin and offered a 25% refund for the inconvenience. This was later overruled by the manager. We asked to speak to the owner, they were not authorised to give out his phone number and that he would call us. We received a text to send an email, not from the owner's number. We have sent multiple emails with no communication. There were no managers available on the 24,25,26 and 27th of December. The cabin itself was dated, marks covered the walls, the bathroom was tiny and the bed was hard as a rock. We had to re-wash all of the kitchenware as it was dirty and greasy. We left a day early, as we couldn't sleep on a bed of rock for another night. Unfortunately, this place has gone downhill, my advice is give it a miss. There are plenty of other options in the area. P.S. We paid $1400 ($350 per night) for this experience.
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