Tu alojamiento en Shekvetili

My family’s recent stay at the Paragraph Resort & Spa Shekvetili, Autograph Collection, was nothing short of disappointing and frustrating. As a long-time Marriott Titanium Member, I’ve always trusted Marriott properties to provide top-notch service and resolve any issues promptly. Unfortunately, this hotel has failed to meet even the basic standards of guest care. Due to unavoidable circumstances, including a flight delay and the ongoing situation in Israel, my brother's family arrived one night late. Despite this being a situation beyond our control, the hotel charged us a $400 ”No Show” fee for a room that was ultimately used. The logic behind this fee is entirely unjustifiable and goes against the very principles of guest satisfaction. The manager initially promised a room rate that was significantly lower than what we were ultimately charged. When we raised these issues, we were met with a dismissive attitude and no resolution. Despite multiple attempts to resolve the matter, including a meeting with the hotel manager, the staff refused to refund the unjust No Show fee or adjust the charges to what was originally agreed upon. To make matters worse, the hotel manager took advantage of my brother’s wife, who was exhausted after a 20-hour travel ordeal and not fluent in English, pressuring her into accepting these unfair charges. This experience has not only been troubling but also deeply disappointing, especially given that we were there to celebrate a special occasion. The lack of empathy, transparency, and willingness to resolve the issue is unacceptable for any hotel, let alone one under the Marriott brand. I strongly advise other travelers to reconsider staying at this property, as their policies are rigid, and they seem more focused on securing income than ensuring guest satisfaction. This hotel’s management is clearly more interested in telling stories to justify their actions rather than addressing the real concerns of their guests. This experience has left a sour taste in our mouths, and we will be taking our business elsewhere in the future. As a loyal Marriott customer, I expected much better and hope this review serves as a warning to others.

El hotel es muy agradable. De los beneficios: -sucesivamente ubicación (en la playa, en las afueras-en los hoteles no están disponibles, por lo que hay pocos), la vista desde las ventanas es maravillosa -reception staff, staff friendly and responsive, with all-security, waiters, reception staff, waiters. -la vista desde las habitaciones-chic, el territorio es amargo, la construcción no interfiere. -materiales de calidad, construcción de alfabetización De menos sólo uno para mí- agujero en 10-15cm en el balcón, el niño puede no caer, ya que hay una corda, pero la pierna se romperá, colgando allí. No hay más desventajas, pero hay momentos para que me atraiga la atención de la dirección (tal vez alguien no se dará cuenta, sólo yo, debido a mi actividad profesional observada): ”No reportan toallas para los pies, las hemos tomado por primera vez, mucho más y no han traído, aunque con el ducha necesitamos y su sustitución. - Si el hotel se encuentra en 5 estrellas, habrá todos los pantalones y pantalones de pantalla, no sólo jabón y champú (pero supongo que 5* serán oficialmente después de completar otros edificios) -la placa no estaba colgando durante dos horas al almuerzo, luego la colgando fue retirada-nadie fue limpiado hasta después de 2 días no se volvieron a los receptores, entiendo que las niñas no siempre se ven, pero pueden pasar de nuevo después del almuerzo, Cuando la gente va a la playa-en un hotel en el mar, sería lógico. -wear bed we changed only one day before 😁 ”Hay muchos perros en el Cobuleti, respectivamente, en la playa.Los amo mucho, pero no en la playa. Cuando se sienta con un niño y están aquí al lado de la caminata. Deseo que se siga una playa privada en un hotel como éste. ¡No es una consecuencia crítica! ¡Hemos tenido un buen descanso, el hotel nos gustaba, el personal lo gustaba si se miraban de todo maravilloso!

Great hotel with perfect green territory, open and covered swimming pools, serviced beach and nice cocktails in the bar. Great breakfasts but missing champaign which should be present at such hotels. Rooms are a bit dated and tired, scratches all over, old-fashioned badly working furniture, a/c and toilet are noisy, carpet smelly. But still rooms are comfortable and nice. Food other than breakfast is of a medium quality and seems a bit overpriced. The only dish which we found really great was burger ! Main drawback is staff - badly trained, not coordinated, almost not speaking any language. In top some of the staff are rather ignoring … Overall - probably best in Kobuleti and one of the best in Batumi area. Small drawbacks will not spoil your stay, but if management will see into them hotel will become really a gem !

Все супер ❤️😘 спасибо за гостеприимство.