Holiday Inn Winchester SE-Historic Gateway

Very lovely

On way to NY. Made reservation from Hwy. Receptionist was great! Price great! Enjoyed excellent dinner, drinks and service at bar and the barmaid/waitress made me the absolute best pot of coffee for our room. Room very clean, had everything needed. The comfiest bed and pillows made you want to stay. We checked out after4 hours rest due to remaining storm Debbie coming our way in several hours.

There was a dead mouse in parking lot. Outside are was nice but tables were not clean. Pool bathroom was very dirty. The picture in the bathroom has some sort of spatter, also splatter on bathroom walls. The bathroom was not stock with enough towels and tissue was eCarpet was gross.

This hotel is a disgrace to the Holiday Inn chains. They provided us with a fully handicapped room. We are not handicapped. The carpet in the room was worn down to the floor. Room was old. I reported this to the front desk and expressed that I don't want to take away a handicapped room from someone who needs it. She provided us another room that was just as bad, but not handicapped. We did not want to place our feet on the floor. This is the worst experience we have ever had and we stay at a lot of Holiday Inn and Express hotels. The hotel has no free breakfast. It is considered a full-service hotel. I would not recommend staying at this hotel.

The Holiday Inn - Winchester SE-Historic Gateway turned out to be a perfect and surprising sweet stopover. It was a long day's drive to get there but Marie greeted us with a big smile and wholeheartedly welcomed our kitty as well. :) It was a very nice Holiday Inn and the room was clean and relaxing. Breakfast was the "icing on the cake" and it was because of Brandy who was our server. A terrific disposition and jovial personality on an early Monday morning. The food was delicious, as well. Clearly - an overall nice stay at this hotel and we highly recommend it.

I was pleasantly surprised by my stay. The staff is very kind and professional. The hotel was quiet despite being full. The bed was comfortable as were the pillows. The room was clean and very nice for the price. I have since stayed there twice.

I arrived to a clean spacious room with a king size bed. The room looks like it was just constructed. The walls are grey with contemporary art and large mirrors on the wall. It comes with a large bathroom with walk-in shower. Excellent value. Would definitely stay here again.

Do not stay at this hotel!!! I am so saddened to write this review as I have stayed at this hotel many times over the last 10 years and have always enjoyed it, but will never stay again. On my last stay, I booked it to stay close after a wedding. My husband and I checked in at 10pm, went to bed at 11, woke up the next morning, showered and left. Everything was fine. I get home later that day and check my credit card and see a $675 charge. I know they said they do a $75 hold so that was strange and thought there must be a mistake. I called and the front desk could not tell me what was wrong and said it was very strange. After going back and forth for a bit she finally says, “oh! I know why you were charged, you broke the tv”. Unfathomable that they would assume that we broke the tv, charge my card for almost $700 and not have the decency to call, to discuss. I couldn’t believe it because when we checked out, the TV was completely intact. The idea that we would break it and just leave is also insane. So I expressed that I did not break it and what happens in a situation like this when they say I did and I say I didnt. They said I had to call and talk to the manager the next day, so I did. Manager said there is nothing that can be done, the tv was fine when we booked and then was broken after we left, so it must have been us. She said she’d talk to the GM to see what he says. He said the same thing. It feels so disgusting to be accused of something we didn’t do and also charged for the damage we didn’t create. I can understand how they may jump to that conclusion but after talking to me and me stating we did not break it, you’d think they’d have to remove the charge, but that is not the case. He said, she said? So the only conclusion I can draw is one of the staff broke it and instead of fessing up, let us be charged for it. I was going to ask them to check cameras to see who went into that room after us but learned on here that there aren’t any cameras in the hall. What the heck is up with that?? So I will not remove this review, unless they come around and remove the charge. Still doesn’t sit right with me that this is the course of action for something like that, they have no proof we broke it and staff was in the room after us. Had we accidentally done that, which they said it was completely smashed, I would have brought it to their attention before leaving to work something out, not just let them charge me whatever amount they want at will. They said they will investigate it further but unless the staff member comes clean, not sure what else information they’ll be able to gather. So you have been warned, beware.

Very clean! Beds were comfy. Front desk staff was efficient and professional. Price is best around. I highly recommend this place and will use again when needed. Loved the stand in the room that is a bench with mirror and charging station. Gives more room for all guests. Lots of places to charge phone. It was also nice and quiet.