Comfort Inn & Suites Shawnee - Kansas City

I choose for the second time this hotel. Close to highway but the property need a little bit maintenance. It got worse in 2 years…

This is our second time staying at the property. It is always very clean and the staff was very friendly. It's a great location. Close to shopping and restaurants. The only issue we had was the noise. There was a large group at the hotel at the same time as us. The kids were running and being loud well into the evening.

In the room, the vent fan in the bathroom sounded like a blade was bent, and even with it off, periodically it would make a clicking sound. There were two long black hairs in the bed, the air conditioning unit did not work properly… When I set it on 69° it was freezing and went I turned it up to 70°, it was burning up in there. The bathroom door did not open all of the way. The hook on the back of the bathroom door fell off. There was hair in the sink and on the commode seat. The chairs in the dining room were literally coming apart, and the eggs for breakfast were sitting in a soup, which was really gross. Cash and Heidi were very polite but the woman that checked me in and the woman that checked me out were very rude. My daughter-in-law‘s smoke detector started going off/chirping, and when a maintenance man came to fix it, he brought the wrong batteries and never came back with the correct one. Her room was damp and very dirty, especially the bathtub. The pool was disgusting! It definitely needs chlorine added, and to be shocked, it was so cloudy you couldn’t even see the bottom. There were no towels, and we had to ask the front desk for some. I was extremely disappointed and will be visiting KC very often, but will not return to comfort Inn and suites at this location.

I was impressed with the level of service offered by staff. I was disappointed to be awakened by roofers pounding in nails above my head early Friday morning. The banging sounds shocked me awake! I informed the manager about this matter.

Pretty decent for the price. Breakfast was good. Location was convenient. Kids liked the water slide. Had some random odd things: a door to a room had been busted in and was just sitting there with a sign, the elevator would shake sometimes, the tv remote had the batteries taped in with no back (also didn't work). Overall: would stay again, wouldn't pay more though.

It was a nice room. Clean and comfortable. The only disappointment was that the coffee