Holiday Inn Shaoguan Downtown

Hotel industry is supposed to be called hospitality industry but I was shocked to know the way they treat their customers it was a total waste of time and money. Many Chinese brands of hotels are much better than Holiday Inn. Very bad attitude toward customers request. If anyone is looking for inviting trouble should book holiday inn this is exactly what they are. In short problem with food, problem with room service, problem with room cleaning and many more can go on and on. So my suggestion is better avoid Holiday Inn I made a mistake thinking it’s an international Band of hotels but it Isn’t not worth 2 star also which they clam to be 4 star.

Excellent location in Shaoguan. Next to the largest and newest mall. Hotel is new with an impressive arrival area. Breakfast. Good spread with good dim sum. They varied some the dishes ao that longer staying guests would have variety. Staff were pleasant and helpful in the dining hall Rooms. Nicely designed and quiet. Sheets are of great quality. Safe in room. Slippers provides. Conditioner for hair. Pillows were labeled and 2 firm ones and 2 soft ones provided. The only thing I can complain about is the headboard for the beds. It was visibly dirty. Amenities: indoor pool which we did not use. Gym with 3 treadmills and 1 elliptical and woke weights machines. Not bad overall but there was no water provided. Staff at reception: the older lady who served us when we checked in was excellent. She suggested places for us to go and was very enthusiastic about guiding us on top of sorting our check in details. The young male staff who attended to us when we checked out was unbelievably unhelpful and uninterested when we asked about a particular attraction. His answer was just no and don't know. Did not bother to help check with colleagues or make calls. This marred an otherwise good experience at Holiday inn. Conclusion Excellent hotel for the price point

big room, but less maintance on the wall, saw some leaking record on the wall.