Carriage Ridge Resort, Ascend Hotel Collection

Will try to forget this experience after returning customer for 20 years left 3 days shy of our booking and we where penalized for it due to unorganized management Great location lots of great attractions not very happy with the managers and certain staff P.S. not all staff just the managers and long employees term staff Not happy with management and long term employees very disrespectful and cold hearted

I’ve been here a few times and there are pros and cons. It’s worth it to get the nicer suites - better beds and the kitchens are well appointed. There are no restaurants which is fine but they did not let us know when checking in about a 5 hour planned power outage. When we mentioned this would have been helpful they insisted we had been told. A sign on the door to the lobby area could have ensured all guests were informed and planned accordingly.

This is our 3rd year in a row booking at the resort. Amazing location- close to lots of great activities. However this time our room was not clean upon arrival- hair all over the bathroom floor, not swept. This was not what we have experienced before. The receptionist working at the front desk was so rude and stressed. It is March Break and their busiest time of the year -which she told us many times over and over- however we paid a lot of money to be there and it is our vacation - no need to take your stress out on the customers. After the change in service since previous visits - we won’t come back.