Ruiran Hotel (Shantou MixC Store）

The title of the hotel saying it is "Shantou MixC Store" is misleading because it's not even close to MixC. It's hardly walkable to MixC. The lobby is clean and the check in was organized with nice staff checking us in but once I stepped out onto my floor, there was a strong moldy smell. The hallways are dark and not well lit. I did not like that the room and washroom was all in black because it seems like it's easier to hide any dirt. In fact, because it's all in black you can see many stains on the doors and walls of the washroom. The washroom smells like urine. The hotel put an air freshener in the room, I assume to mask any smell but the air freshener also smells so bad and overpowering I put a garbage bag over it. I can't sleep with that artificial smell. There was no "do not disturb" sign to put onto my door so in the morning a cleaning lady rushed into my room. Good thing I had the safety latch on so the cleaner couldn't come in. The hotel should tell the cleaner to knock before opening the door. The front desk staff asked us to write them a good review but we said we couldn't give them a good review. I would not stay here again. I don't think this hotel deserves the high rating on this website.

Got a complimentary upgrade for one room, but another room have a constant cigarette smell. Service is great, customer service is available 24/7 on WeChat and highly responsive! Location is great, can travel to most tourist spots within 15min ride. Overall would recommend!

Services and location are pretty good. Hygiene is very good. I like the shower utility the most, it’s really comfortable. I requested for help with the television and the staff was very efficient and helpful. One disappointment is the efficiency of the wifi and charging battery is way too slow. Overall, I had a satisfy experience there!

The rooms smells like urine! We had 3 rooms and all smell of urine!!! The lighting in the bathroom is broken and turns on and off itself. I will not stay here again! Hotel only looks nice in photos!

The room is good and clean. Reception staff are great services.

I had a great time at this hotel. The hotel was very clean and the environment was quite nice. The location is convenient.