Lavande International Apartment (Vientiane City West Tower)

Went to the address listed on Trip and it was a closed room in a commercial building with a sign hung on the door saying that they were "out for delivery, will be back soon" and a WeChat contact. I added the WeChat but they didn't respond, so I called the property via Trip, then they finally responded. Not really clean (stains on walls, dust on floor, hair in bathroom). It was expensive due to the Qingming Festival holiday... Location was really good though, next to the mixc mall. The English property name on Trip (Lavande) is misleading. It is not "Lavande" (麗枫) but "Dongfeng" (東枫), as printed on their towels. Doesn't seem to be related to the Lavande hotel chain.

Amazing location. Check in was through WeChat, no reception check in which made it quick and easy. Big room with beautiful projector and big windows. No refrigerator, only a washing machine. The bed was big and comfortable. The bathroom was in terrible condition and very dirty. The bathroom stank of urine and it had not been properly cleaned. When we woke up in the morning it smelt so bad it made me sick. We requested that the cleaner come and clean it that day which they did. When we got back the bathroom was very clean but they had not cleaned or tidied the rest of the room (they did not even make the bed) which surprised me.

The staff is really friendly, the apartment is clean and spacious, very close by to the mall. Highly recommended! 👍🏻

地理位置十分優越，距離各個景點公交共享單車都非常方便，但是酒店的衞生間不是乾濕分離的，這點不太方便，一洗澡整個衞生間漫延着水，再是酒店服務及時性很差，訂兩天房，改密碼不及時告知，四人房，個人衞生用品就衹有兩份，水也衹提供兩份，説再提供就要收費，頭回聽説，其他還行，價格也不便宜的，服務有待提高

我説東楓國際公寓的管理團隊，你們怎麼好意思把如此惡劣的房間出租呢？首先24小時的前台服務在哪兒呢？到攜程平台所提供的地址辦理入住，卻發現就是間無人的小倉庫，門口就掛了個手機號及微信二維碼，還要把證件照逐一的發給你們，到底是誰在服務誰呢？入住後，衞生間地板是黃的發亮，還必須幫你清洗地板，不然無法使用。打開空調，發現出風口飄出一大推的灰塵，打開一看，這是從開業就沒清洗過吧？行，又要幫您清潔空調濾網。 都説來潮汕必須來上一泡功夫茶，茶具蒙塵也就算了，打開茶壺，發現上一位住客泡的茶葉還在，這個可是太噁心了。第二天傍晚回到房間，發現除了垃圾被清理了之外，其他的還是與入住時一模一樣。我都不曉得床單、被套、枕頭套是否有換洗過，還是我和上一位住客間接同眠了？ 反正如果想把房間出租，麻煩您先把房間的衞生搞乾淨了再説吧. 別再噁心下一位租客了。

我們下午兩點到的，酒店通知我們下午三點入住，讓我們等一個小時，但是入住以後裏面根本沒打掃，如圖一喝圖二所示，亂的一塌糊塗。 馬上電話聯繫客服，客服説等一下。 等了大概十分鐘都沒有來電，於是又打電話給客服，客服説你們馬上去隔壁入住，也就是説這十分鐘客服根本沒有在處理我們的事情。 到了隔壁以後，地上全是水，杯子上也是水，地上有瓜子殼，如圖片三到四，東西擺放也很隨意，老闆，咱做事用心，靠譜一些行不！？