Atour Hotel Shanghai (Wenhan Road)

At the time of booking/writing, the hotel was marked at 4.6 cleanness and had a bit less than 1000 very positive reviews. Upon arriving we realised the pictures were very old and the hotel standard had dropped a lot. It is now very damaged and dirty. There is no way they can be 4.6 cleanness. When seeing how dishonest they were we asked for a refund but they never agreed and rejected our formal request on ctrip. When we filled in a formal complain they said they would refund us "if we sate that we changed our travel plans". This was however not possible anymore as they had already rejected the request. In the end they never wanted to refund us. The lady at the front desk did not allow our black friend to enter the hotel with us. We could only take a few pictures before they stopped us. If you expect a not expensive hotel which is dirty with pipes leaking and dishonest and ****** staff, this place is for you!

1、一進門就被前台要求刷單（要求掃碼預訂酒店），刷單是一分好處沒有，拒絕前台還被黑臉，誰的時間不是時間，為啥要配合你啊？ 2、酒店空調特別差，不知道是被前台區別對待了還是怎麼回事？要開好幾個小時才感覺涼快一些 3、以後再也不會去了，也奉勸各位去之前看一下評論，多長點心。

在大學旁邊，開學送孩子過來上學真的很方便。距離學校近在咫尺，省去了路途奔波的煩惱，房間寬敞明亮，佈置得很精緻，床鋪柔軟舒適，讓人能夠得到充分的休息。衞生打掃的很乾凈，一塵不染，讓人住得放心。