Caption by Hyatt Zhongshan Park Shanghai

New hotel, nice lobby, good location and near metro station. The room is small. Suitable for couples and business travellers. Not suitable for families.

Chic deco hotel, stayed here multiple times in the same premiere room type. Always loved the size and layout of the room type. However, I just realised that the sound proofing isn’t that great, I can hear people talking/ walking on the corridors. Shoutout and kudos to the concierge staff Kate who was superb and helpful in assisting me for my international shipping of documents + other logistics (eg laundry).

Amazing hotel and probably my favourite hotel by far! Location: conveniently located next to a metro station (can be a bit of a trek after getting off the metro but there’s a shortcut via the mall next to the hotel that takes you up escalators without having to take the stairs to get up from inside the station). Very close to Yuyuan Rd and a lot of different food options nearby. There’s also a couple of large malls a short walking distance away. Room & Facilities: personally really loved the interior design and layout of the room. Perfect room size for solo travellers, has all the amenities you need. The bedding and pillows are a huge plus - they are so comfy. The hotel provides two bottles of drinking water, but they tend to top up to four if you’ve used them all up. Four tea bags are also provided. The hairdryer, kettle and iron are nice brands and well kept. Reception will ask if you need toothbrush and toothpaste upon checking in, they are also topped up when housekeeping comes around. The toiletries brand used also smells really nice. Service: staff are all nice and friendly, very welcoming, no hassles at all. Only downside (not too much of an inconvenience though depending on personal preference): you need to pick up food deliveries by yourself by heading downstairs - two sets of lifts: one down to the reception and another one down to the entrance lobby. Didn’t get to try the restaurant or use the fitness room this time around but will definitely be back!!

I was initially drawn to Caption by its chic and modern design, but unfortunately, the experience didn’t live up to expectations. I stayed for 3 nights and was extremely disappointed to find that the room was consistently warm and uncomfortable. Despite adjusting the controls, the temperature remained around 25–26°C with only warm air blowing due to the centralized heating system – as explained by the engineer. No option for cooler air made it really hard to relax or sleep properly.

I stayed here for 8 nights. The room was lovely and the feel of the hotel is very modern. Food in the dining restaurant was good, however, it would have been even better if room service was available. Cleanliness was no issue as the staff ensured everything was immaculate and their laundry service was great. Sometimes I had some communication issues with the staff and the television system didn’t function properly throughout my stay which made entertaining myself a little difficult - but not the end of the world. Location is very good and convenient if you want easy access to Jing’An. However, the price tag is a little high per night by comparison to other brands, including Hyatt types.

The receptionist was extremely helpful, and I appreciated how they accommodated all our needs. I love how eco-friendly the hotel is, promoting recycling and striving for zero plastic waste—it’s a commendable advocacy! Keep up the great work, Caption by Hyatt. I will definitely come back!