Usuario invitado
5 de enero de 2025
Filthy room - When we arrived in our room, we were shocked to see how dirty it was. Every surface of the room was dusty and it looked liked that it had not been cleaned for quite some time, including the bedside tables, the headboard, the light switches and most other surfaces. Under closer inspection, there was no mattress topper (which is very unhygienic) and under our sheet, were cut toe nails just left on the bed! My wife and I were repulsed from seeing this and immediately went to highlight this to the front desk. The cleaning team came and put a mattress topper on the bed (on top of the toe nail clippings) and remade the bed - nothing else was cleaned! After complaining to again, a cleaning team came to the room and steam cleaned the bed and carpet and put the bedding back onto the damp bed. It was very clear they didn’t really care about the cleanliness of the room by their attitude. Unsecured ski lockers - when we checked in, we were not given a ski locker key. Later in the afternoon, once we collected our hired ski equipment, I asked the front desk for a ski locker. They said that none were available. All they had were a few with no locks on them, but assured us that they would be safe. When we went to look in the ski room, we saw that there were so many ‘out of order’ or without locks. As this was the start of the ski season, I find it unacceptable that the hotel were not able to get the ski lockers repaired for the use of all guests. Is it not their responsibility to provide a safe and secure place for every guest to store their ski equipment? They advised that if we chose an unlocked locker, they would not provide any guarantee that the equipment would not be stolen, so after a heated discussion with them, they allowed us to put our skis equipment in the luggage room in the hotel. This was not secure, however did have a security camera nearby in case anything went missing. This again was not ideal, as we had to walk through the hotel with our equipment each day. Within a few more days the room was filled up with other guests skis who had also complained. With some investment before the start of the ski season by the hotel, this could have easily been rectified. Sadly, this also demonstrated the lack of care by the hotel about their guests needs. Cold food - we saw reviews of the hotel on Trip Advisor prior to arriving and saw many that complained about cold food. To our surprise and dismay, on arrival to our first meal in the restaurant, these issues had not been rectified by the hotel management. The main courses were warm at best, and the vegetables and remaining food had heat lamps on them were cold. The heat lamps were too far away to do anything more than shine red light on the food. This was the same for breakfast and evening dinner which was disappointing every day. We chose Italy, as we know the food is amazing and had looked forward to eating delicious food at the hotel, only to be let down by it not being hot enough to be
Traducir