Usuario invitado
13 de diciembre de 2024
Property location for business travelers is perfect, it's right in industrial area of the city. Physical infra of the hotel is very good, the rooms, the toilets, the fixtures, all well made & maintained. Food was decent at least and good at best. However, the hotel fails at soft skills, abysmally. Its evident from the moment you enter your first interaction that the staff has been beaten into being more 'hospitable' but no one took the time to explain to them what that means in the context of serving a hotel guest. Example: reception phone number is 120 (from the room phone) but nowhere is it mentioned in the room. They didn't have a spare pen for me when i asked for it. The staff makes up silly, small lies to say no to a customer rather than being straight up and courteous. There were some exceptions to the above which made the stay palatable. But most of the staff was there to do a job not to serve.
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