K-POP Hotel Seoul Station

Casi no pudimos guardar nuestro equipaje antes de la hora de check-in porque no había personal por la mañana. Tuvimos que contactar al personal para pedir ayuda, pero la única forma de contactarnos fue por teléfono. No es común que los visitantes extranjeros tengan un teléfono coreano. Por suerte, pudimos encontrar a un local que nos ayudó con la llamada telefónica. El personal nos dio la contraseña para entrar al hotel. Esto se podría mejorar con una mejor comunicación previa; por ejemplo, el hotel podría incluir más detalles sobre cómo entrar en el correo electrónico de confirmación de trip.com.

Great Location - up from Exit 10 at Seoul Railway Station [good for Aerex Airport Express]. Friendly staff. Otherwise pretty basic. Value for money, especially given location (can walk to Namdaemun, Doksugung, and Myong Dong)

I had a negative experience with a staff member at this hotel (the *** one) We arrived early with my two babies and were hoping to check in early. However, the staff was unhelpful and told me to cancel my reservation. When I asked for information about nearby hotels, he said he didn't know. He then asked us to leave because he wanted to close. Even can’t wait for us to find taxi with the condition whether at -2 degree . On our second day, we were asked to be quiet while eating in the cafe area, even though there was no one else around. This staff member's behavior was unprofessional and made us feel unwelcome. He is discriminating us. I urge the owner to address this issue and ensure that all guests are treated with respect.