Luna Capsule

I stayed in a small room shared with many guests at this hostel. What surprised and disappointed me was that the staff would turn off the air conditioning in the room even while guests were still inside, without informing us during check-in. Staff enter the rooms and switch off the aircon from 12:00 PM to 4:00 PM without prior notice or permission. This is unprofessional and disrespectful of guest privacy, especially in hot weather. Moreover, the staff at this hostel are unfriendly and arrogant. Despite having many staff members, their attitude is cold and unsociable, especially in the common lounge area where guests relax. This behavior is particularly unpleasant, especially from female staff, and it reflects poorly on the hostel’s hospitality — not a good impression for visitors like me. I hope the management addresses these issues by improving staff friendliness and respecting guests’ privacy.

Nice 👍 recommended

A very good service...easy to find,the room is very clean and the staff very friendly...” If we go again for holiday,we will stay here again