Usuario invitado
30 de junio de 2023
It’s truly unfortunate to write such a negative review, especially because the hotel itself has a charming ambiance. However, my encounter with the owners and housekeeping staff was nothing short of a nightmare, leaving me with one of the most horrendous hospitality experiences I’ve ever had. During our three-night stay, I encountered a distressing incident. As part of my nightly routine, I placed my mouth retainer in a glass cup with blue cleaning solution near the sink. To my dismay, when I returned from a day-long hike, the cup was empty, and my retainer was nowhere to be found. I immediately reported the situation to the front desk, and a housekeeper was brought to my room. While she admitted pouring the water into the sink, she claimed the retainer was mysteriously absent from the cup. This routine had been ingrained in me for 15 years, and I strongly suspect that the housekeeper accidentally disposed of it in the toilet and flushed it away. It’s important to note that retainers are not only expensive, costing upwards of $500, but they also require weeks to be remade. The following day, I approached Bibiana, one of the owners, hoping for a solution. Unfortunately, her response was far from helpful. She dismissed my concerns, suggesting I shouldn’t be angry and advising me to pray to the saints for its recovery. It was only on the last day of our stay, after two days of hardship, that she reluctantly offered a meager 10% discount, which amounts to approximately $150. Clearly, this gesture falls far short of compensating for the considerable expense of replacing the retainer. I suspect the owner’s primary motivation was to prevent negative feedback rather than genuinely addressing the issue. Overall, this experience proved to be both disheartening and financially burdensome. The owners displayed rudeness and an unwillingness to assist, while my search for the retainer revealed that the rooms were inadequately maintained and lacked cleanliness. It is highly likely that the management will respond to this review by claiming they did everything possible, as Bibiana had previously mentioned, “these things happen.” However, it is crucial to remember that it is not the owner enduring the stressful dental emergency during what was supposed to be a relaxing holiday. Spare yourself the manipulation and disappointment by choosing alternative accommodations.
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