ArtHotel Anterleghes - Gardenahotels

Exceptional experience, from the comfortable room, to the excellent spa and perfect 5-course meal every day. Fantastic location too. We'd love to return next time we're in the Dolomites. Thanks for a great stay.

I had the worst experience with the management of this hotel. In 20 years of skiing in Italy, Austria, Switzerland, I have never experienced anything like this. I booked at the beginning of February a superior double room with half board for 9 nights, I paid an advance of 1190 euros, I received the confirmation by email, we also spoke by phone, and four days before departure when I had all my luggage. . packed, the disappointment came, we received an email in which Mr. Patrizio informed us that he was moving our reservation from the four-star hotel to a three-star hotel without paying anything extra, explaining that they were closing the hotel, but the hotel had reservation availability for that period, having no other solution. . We would have agreed to move to a four star hotel or return the deposit, but Mr. Patrizio only wanted us to move to the three star hotel. Days of stress followed, I was left without a reserve, without the certainty that we would be able to recover the advance, although in an email they confirmed that they would return the advance, but did not say when. gone for a month..I didn't think that a four-star hotel in a world-renowned resort would have such behavior towards tourists. I have no hope of getting the advance back.

We paid ＞3300 Eur for a family trip with my adult daughter with learning difficulties. The hotel pictures are masterpieces of fish eye lens photography. Everything is smaller than it seems in the publicity. Charges were sneaked in all over the place - water at dinner, tea with the afternoon tea, etc. Worst though was when we came to leave. Our taxi was scheduled for 1330 and we planned to ski for the morning. The night before we requested we could hang onto the room till 1230. True to form this modest extension would be charged at 180 Eur. We declined and were told the hotel - a 4 star hotel - would not look after our bags while we skied. Under pressure they said we could leave our bags in the ski room, which is not locked during peak entry and exit hours. Our luggage included passports, laptops, including work laptops with sensitive information plus an expensive camera. Worse still, they said if we left our luggage they would not provide changing space. They suggested we change in the ski room. With people coming and going. After we’d paid EUR 3300. My wife had a very upsetting row about this with the evening desk person who insisted that the management insisted this was the only arrangement possible. We could not face using the bar that evening. It completely ruined our last night in this overpriced place. The food is variable. The pre dinner selection of starters was generally good. This was then followed by a soup of variable quality and a pasta course ditto. The meat course was often poor and on our last day was served cold with soggy tasteless vegetables. The dessert course was often very sweet indeed and very often not good. And then there’s the charge for providing water - not flagged in advance and no signatures on day so impossible to check in departure. We left feeling that we had been ripped off and overcharged. Our last day was very upsetting. The attitude of the hotel owners to their guests is to treat us as cash cows to extract every last cent while showing no hint of care in return. Don’t book this place - there must be better ones around.