The County Hotel

I’m absolutely disgusted by my recent stay at the County Hotel in Selkirk, which I had to book through my employer. From start to finish, it was a complete nightmare. I arrived and didn’t even have a code to get into the building. The bar staff tried calling the owner and head office twice, but no one answered. The call centre was practically useless, and I was left waiting in frustration with no help. The bar worker was apologetic and offered me a complimentary drink, but that didn’t make up for the absolute lack of professionalism and organization. Then, to make matters worse, the fire alarm went off during the night. Nobody knew what to do, and I was just told it wasn’t a real fire. This is terrifying and unprofessional, to say the least. The food service was a joke. It took forever for my meal to arrive, and when it did, the Chicken Masala was a watery mess—not even close to being edible. I had to order my breakfast the night before (how am I supposed to know what I want to eat for breakfast the next day?), and of course, it was late, cold, and terrible quality. The staff had an appalling attitude to top it all off. As for the room, it was on the top floor, which would be impossible for anyone with mobility issues to access. While it was clean, the décor was cheap, dated, and completely unappealing. To make matters worse, I later discovered that I had been covered in bites—clearly from some sort of infestation. For the price my employer paid (even with a discount), this hotel is an absolute rip-off. The service was appalling, the food was inedible, and the room quality was nothing short of embarrassing. I will NEVER stay here again, and I strongly recommend you avoid this place at all costs. This experience has been a complete disgrace.

Great clean comfy room and very pleasant people to look after our needs, nothing seemed to be a problem, breakfast was superb and a great choice of extras. Bed was very comfy and the room was warm, facilities in the room were great the shower had a good pressure and good towels

Stayed here for a night to watch a friend play at the marvellous String Jam Club. Have to say one of the nicest vegetarian meals I have eaten in a long time. - Innovative wild mushroom & asparagus risotto cakes with carrot & courgette tagliatelle & a spicy beetroot salsa with sweet potato wedges were superb! Our room was a little tired and in need of upgrading, but the bed was so comfortable and we were able to have our much loved pooch with us. At breakfast, we were pleased to see Eggs Florentine on the menu, one of my favourites. In fact, a fantastic all round breakfast menu on offer. All in all, a very pleasant stay.

What a great hotel. The owners are fabulous friendly people. Our room, 206 was huge and very clean with tea, coffee, biscuits etc and individual shower gels and shower caps in the bathroom. The breakfast was beautifully cooked to perfection. The owners work extremely hard. I’m really glad I found this place. Book this hotel you will not be disappointed.

Big thank you to Oliver for all his help when let down by another hotel at the last minute. We felt very welcome. Lovely big room (206) at the back of the hotel. Well presented. Comfy beds. Clean, modern shower room. Plenty of tea and coffee in room too. We didn't use the shared lounge and didn't have breakfast but it looked nice and well set up. No bar or restaurant but a few restaurants and takeaways nearby and we went to the pub down the road. Other guests were having takeaway in the lounge area and there is a fridge you can use in there.

The County is a beautiful old building in the centre of Selkirk, a rwo minute walk from the Walter Scott Courtroom. There is parking to the rear through the old archway. The owners are in the process of upgrading and decorating throughout. I received a warm welcome from Oliver who showed me around. My single en suite room was clean, comfy, well furnished and with everything I needed. Hairdryer, hospitality tray and some basic toiletries. TV with Freeview channels and ample electric sockets, including shaver point in bathroom. Walk in shower in bathroom. For breakfast there was a good choice of cereals, yogurts and a good cooked selection. All very tasty and enjoyable. At present the restaurant and bar are not open but guests are welcome to use the lounge area to eat a takeaway or sandwiches and to socialise. Hopefully the County will be fully operational once the improvements are complete. Advisory: being an old building there is no lift so you may wish to request a first floor room.