Valerie
12 de mayo de 2025
There was a stench when we walked into the room. Though we have no idea what smell it was, it was an unpleasant start to the horrendous findings that came after (please refer to photos attached). Room was very dirty, with a lot of stains everywhere, on the sheets, on the couch, on the chairs. Went to the pool, was told to collect towels with the assigned towel cards for the rooms but after swimming were told that the hotel had no more towels and were told to wait 30 mins for 2 towels. When the next batch of towels came, there were less than 5 to go about other hotel users and we didn’t manage to get any again, had to walk through the lobby to the lift while soaking wet. the pool chairs were all broken as well.
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