CECILIA
15 de julio de 2024
12/15 Jul My booking was for 3 nights for a NON SMOKING room and I specifically wrote on the request > late check in at 12:00am. Arrived at nearly to 12:00 once I checked in to 217, Good grievance!!! I was given a smoking room !!! As it was already wee hours I tried to make myself to sleep through. Halfway through 4am I had asthmatic symptom and I quickly used my inhaler.
As soon as morning came, as I walked along the corridor full of cigarettes smell and saw a few cigarettes bugs on top of the bin at the lift. Obviously it was a smoking floor. I went down to the reception to ask about my booking for a non smoking room-the Indian lady at the reception insisted that 217 was a non smoking room. I asked her are you sure she nodded her head with a guilty eyed. I then explained to her that it had triggered my asthma and I don’t think I could continue to stay in 217 for 3 nights. If there is no room to change I will have to cancel and refund my bookings. Another Muslim lady overheard our conversation and assisted to change the room for me. I changed room into 517 for the next 2 nights. Overall room fair condition.
Traducir