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16 de noviembre de 2024
I rarely write negative reviews. We were so disappointed with our stay at Alma de Sedona that I wanted to write a review. After reading rave reviews, Alma de Sedona was nothing like those reviews or the pictures. For the price, the property should not have had as much deferred maintenance as it did. Breakfast was very meager and in no way gourmet. Fruit had seen better days. We left breakfast hungry and unsatisfied. They couldn’t even supply toast with the thin “omelette”. One day they served a small dense muffin and they poured some kind of sugar syrup over the top, so no butter or jam. There is no employee on the premises past 5:00 or so. When we checked in we were told one of the keys would allow us to get into the “main” building to use the microwave. We were with friends and wanted to play a game at night. And yes, that was very literal, as one only could get in there to use the microwave. All light switches were in the locked office so you couldn’t turn on the overhead lights. The “main building” bathroom trash was overflowing with debris on the floor. The same trash was there the next day. Employee presence was basically nonexistent. Linda, who was excellent, was the only person who made a point to engage with the “guests”. Heating system was noisy and cycled on and off. The only pluses were the view was great and the bed was comfortable. For the price and from previous printed reviews, I should be raving about Alma de Sedona. I could go on and on about our disappointment with this establishment, but I think I have conveyed my impressions. I would have given it a 3 if it had not been so expensive. When we turned in our key, the employee just said thank you. Nothing more and never said we hope you enjoyed your stay. And she certainly didn’t ask “how was your stay” because she knew the answer!
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