LariB1991
29 de mayo de 2024
My 5 stars is just for the front desk person, Milena! I can’t believe she made us change our mind and be there! Don’t get me wrong, Sedona is beautiful and the view from Orchards is unique, but the amount of problems that I experienced during my stay was kind of a lot for us. Milena assisted us with all help, calling engineers, calling housekeeping, suggesting restaurants and hikings, she made reservations and booked tours for us! She also gave us an amazing time at 89agave for all problems we had in the first night, it was very thoughtful and we loved the margaritas. We went to the The Vault (such a beautiful view e 5 minutes walking); we went to the resort below (Cress restaurant, so gorgeous and beautiful walk from the hotel), we went to Sedonuts for amazing donuts, and Rascal with an amazing live music on Friday with Dan Vega, all suggested by her She wanted to make sure we had the best time in Sedona, I think that was very important to her for some reason, and worked! Even though I was mad with my room and the problems, I had Milena every day (she was always there!) with a big and beautiful smile with a whole day planned for me. Milena told me about the renovation planned with such a passion that I’m very excited to go back and see everything done, so I’ll plan to go back just on 2026, as I didn’t enjoy how the layout of the hotel is right now. I hope she still there. Orchards, don’t let her go anywhere! My problems were: parking was a nightmare, toilet clogged all the time and also very low (my husband had a hard time during our 5 nights), I hate the carpet even though housekeeping make sure to clean, still an old carpet! (Hotel fault, housekeeping did an amazing job during our stay), fireplace stopped to work all the time, and etc. But again, everyone was nice to us and solved all the problems, I just didn’t like the inconvenience to have all these happening during our honeymoon. Thank you Milena, you made our honeymoon so special that I could follow you in any hotel you end up working, even in a motel hahaha But I know you will be big! PS: your English is great and we loved your accent! Never worry about that again! Don’t go back to Brazil, please! US needs your smile! See you soon!
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