Enchantment Resort

This was our third visit to Enchantment and we were not disappointed, The rooms were up to their usual high standard and the staff are truly amazing. We took a number of stunning hikes when we were there and of course Sedona is a short drive away. The food was of the highest quality and the service is second to none.

From the point of view of two good friends that travel: While the resort offers some positive attributes like the unbeatable location (proximity to red rocks and trails), prompt golf cart service, refreshed ice buckets during turndown service and multiple dining choices, there are several areas that could use improvement. We encountered recurring issues with bugs in the rooms and felt the staff could be more accommodating, such as suggesting closer options when requesting simple items like ice water. Only one pool had a waitstaff and amenities at pools (sunscreen, water, towel service) were lacking. They provided free water bottles but they weren’t insulated (average temperature during our stay was 95 degrees). These are unnecessary inconveniences given the premium rates. Furthermore, the policy of not allowing off-site excursion operators to pick-up guests on property raised safety concerns and created hassles. To elevate the experience, the resort should look into enhancing staff helpfulness, expanding poolside amenities, improving room maintenance, and revisiting certain policies that impact guest convenience and safety. Addressing these areas could go a long way in providing the high-quality, hassle-free stay that guests expect from a 4-star property ($600+ a night).​​​​ The sister hotel, Mii Amo, offered fantastic amenities; the crystal gratto morning ritual is a must-do experience, and the gym facility, juice bar, and pool are very nice with an incredible waitstaff. However, the spa is overpriced based on our experience vs. others in Arizona. A few items to note: the spa itself is lackluster given the size of the property and the sauna barely worked. Additionally, while the massage therapists were pleasant, during both our experiences, they had a very clumsy bedside manner and less refinement (loud footsteps in the room, rolling of the massage chair). Furthermore, bright fluorescent lights remained on during the services. detracting from the experience.​​​​​​​​​​​​​​​​ For anyone wanting to stay here, do your due diligence and know you won’t get similar amenities to other hotels that are a fraction of the price. Notable shoutouts for the staff that bettered the experience with their excellent service and attentiveness to our needs: - Enchantment: Greg (golf cart driver), Brad (golf cart driver), Taylor (server/ bartender), Tom (server / bartender), Millie - Mii Amo: Beverly, Ivano, Jake, Patti, Zoe, Rose

I was here last year and had a great time. I came back with some friends because I told them how much fun I had. Unfortunately, I can't say it was even close to my last visit. My friend took a tennis lesson from Grace "a so called tennis professional", she didn't even play high school tennis let alone anything at the pro level. She charged $150 and hour for a tennis lesson!!! What a rip-off. However, most of the trip went well and the food and accommodations were very nice. Went on a hot-balloon ride which was awesome!!! Would love to come back if they get a real tennis pro.

The resort is an amazing and magical place to stay. There’s a special hike on property to the Kachina Woman where I experienced the vortex, which I will never forget. The resort staff is wonderful and helpful in every single way. My family will definitely come back to visit and we will definitely stay here again!

We did not stay at the resort but had lunch at the restaurant. This is a very upscale resort so lunch was not inexpensive, but the food was great and the red rock views made the experience very worthwhile. The resort is gated and you need to have a reservation at the restaurant or be a resort guest to enter the property. Definitely worth a visit.

Enchanted Resort is an amazing place to stay! We felt very secure and there was always staff around to help us and answer any questions we had. The Trail House was super good about planning our hikes and the spa was amazing! I wish we would have had more time to do the classes at the spa but we didn't. The food at all of the restaurants were way better than any restaurant in town! This place is first class and we will definitely return again!

Lovely grounds and accommodations. Beautiful scenery. The spa services are amazing. Each individual provided great service but I think the hotel should increase their staffing because I don’t think they were staffed enough to manage the volume of people at the resort during the busy times.

The location is absolutely unbeatable. The service not so much. I would go back for the trails and the breathtaking rock views. The Market was great - friendly and efficient. Don't expect your calls to desk, concierge or spa to be returned! :-(