Usuario invitado
11 de octubre de 2024
The Sedona Hampton Inn was the most disappointing and disgusting Hilton hotel we have ever seen! We are Hilton Diamond Members and Hilton AMEX holders, so we naturally look first to Hilton facilities as we travel. Hilton does not own the Sedona location, as it is franchised. Hilton should drop these owners of this franchise. This particular hotel is a "stain" (literally) on the Hilton banner! We tried 4 times to contact the franchise owners. On the 4th attempt they still did not give me the company contact person, they simply referred me back to the kind and frustrated hotel manager. The staff is courteous, but they, too are frustrated. They report their needs and issues to ownership. By the condition of this building one can assume all requests are ignored, just like my attempt to reach the owners.
With taxes and a $17 per night parking fee (despite burned out lot lights,) our tab was $322 per night to stay in this grungy facility!
Hilton corporate HAS been notified with pictures of the burned out parking lot lights, the strobing parking lot light, the strobing entrance sconce, the dangerously loose shower grab bar, the dirty, stained rugs, the torn seams, the dangerously lifting seams, the illegal 2 damaged exit lights, the peeling paint, the pulled away wall moldings, the greasy breakfast room chairs( that I would not give away for free on a Craigslist curb alert,) the torn out chunk of carpeting and the broken ice machine! Simply disgusting! Our stay was in September of 2024. Looking back over various travel site reviews, many of these issues have been prevalent for over 18 months, and likely longer after seeing the level of disrepair!
Do yourself a favor and look elsewhere!
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