846darrinl
8 de enero de 2023
Unfortunately, I recommend not staying at the Tuwanek Bed & Breakfast Hotel & Spa in Sechelt. The owner/manager (Donna) treated us very unfairly as a way of squeezing us for the most money possible. We reserved two rooms (one for my wife and me, and the other for our son and his girlfriend). Our son and his girlfriend weren’t able to come because a week before the trip she got Covid. As soon as we learned about it (5 or 6 days before our scheduled arrival) we phoned Donna to let her know that we only needed one room, and we were very disappointed when she said that we still had to pay for two rooms. Given Covid, this seemed especially unfair (other hotels and B&Bs have made humanitarian allowances for Covid). We then asked Donna if she would please try to rent the room to another party, and she said that she would. The next day we looked on the hotel’s website, and were pleased that it listed all 3 of their rooms as “sold.” We were relieved that we wouldn’t have to pay for two rooms, and when my wife phoned to confirm this Donna said that she hadn’t rented the other room but rather she couldn’t modify the hotel’s website! This was extremely unfortunate and unfair given that we were the ones who would be stuck paying the bill. Also we had to commit to a 3-day stay even though we only wanted 1 or 2 days. Yet the young woman who stayed in the third room was there for only 2 days. A less significant but still important point is that the beds in the rooms are exceedingly soft and uncomfortable. My wife and I disliked the B&B and the way that Donna treated us so much, we departed a day early. Over the next while I asked Donna multiple times if she would reimburse us for some of the charge given what had happened, and she ignored my emails for weeks. When I persisted she simply sent me her standard cancellation policy and refused to respond to the points that I describe above. The Rockwater Secret Cove Resort in Sechelt, which many of our friends stayed in at the same time that we were at Tuwanek, would have been a much better place for us to stay. Donna treated us unfairly, and I hope that she doesn’t do this to any other guests in the future. P.S. One of the first things Donna said to us when we arrived was that there were several bears in the area!
Traducir