Usuario invitado
16 de marzo de 2025
I booked an accessible room for my mother. The email confirmation came through as a standard double, for 1 and half hours I rang the hotel, when a man finally answered he assured me my mum would get an accessible with wet room (rm 2). When my mum booked in this was not done, she was allocated a standard double on the top floor. Thankfully rm 2 was not allocated and my mum was given that room. No milk in the room, was told they don't supply milk portions, mum was given a cup of milk ! But next day they got their delivery and gave my mum milk portions Quilt cover ripped at the top of quilt, bed sheet didnt fitbthe bed, badly limescaled kettle. Room not 100% clean - Housekeeping don't simply care no more at this premier inn. Bar, well that's laughable, very minimum spirits, don't know why they bother. The staff at The premier inn are inexperienced, the poor girl on reception was from another site and had no clue of the Seaton site.
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