Premier Inn Seaton

The hotel in general was ok, usual Premier Inn standard however small housekeeping items could have been improved such as air conditioning in room, an easy chair to sit on for instance. A maintenance check would have not gone amiss either as the hook to hang your towel on the back of the door was broken and the soap dispenser on the wash hand basin didn't work - aren't these things checked when they clean the room? The stay was very much let down by the restaurant. The first night was a total shambles. There was only two people on duty and one of them a young girl (who seemed to be there all week) didn't have a clue on how to behave in front of and treat guests. She was very rude and had a couldn't care less attitude and frequently went into the kitchen shouting very loudly and messing around with the kitchen staff. One evening the duty manager had to go and speak to her about it. We had been sitting at the table for an hour before we were even asked what we wanted to order. Our soup was standing on the counter to be collected by the waiting staff for over 15 minutes and had gone cold. I approached the kitchen staff and demanded a fresh order which the chef said he would do, however this took ages and he progressed to cook our main courses before doing the fresh starters! Again, I said I was not having those and he agreed to make fresh main courses for us too. When we had finally had our starters the new main courses were lying on the counter again to be collected and served to our table which didn't seem to happen. In the end I went to the kitchen and got them myself after having cleaned the table of dirty crockery. We were eventually given complimentary desserts (which were slammed on our table by the young waitress without a by or leave) after much demanding on my part. The young waitress was quite rude saying she couldn't authorise it as she "wasn't high up". Dirty dishes on all the tables were never cleared up (see photo) and the whole process took over two hours! The service did improve as the week went by however every night several items were not available on the menu. One night I had to have my second choice on all three courses! Breakfasts however were very good and the different staff on the early shift were much better, one middle aged waitress was particularly pleasant (I didn't get her name) and Dean was very good too. The evening meals were good once you got them but the service and availability needs looking at. The young waitress I think is in the wrong job, she really doesn't have a clue how to behave in front of guests. She improved slightly towards the end of the week however she still had this immature attitude and continued with her larking about in the kitchen shouting about when there were people still eating. Would we stay there again? Possibly, but we wouldn't have our evening meal there again.

The room was sparse by normal PI standards. No easy chair (and I'm not comparing to Premier Plus rooms), no table. Evening meal fine as was breakfast. Average for a PI.

We had a pleasant stay in Seaton for two nights in a family room. The staff were very friendly and we enjoyed breakfast in the restaurant each morning (the restaurant is fairly small so best to get in between 7-8am). The room was very clean and the beds were comfortable. It was also very quiet and we weren't disturbed by any other guests etc. The only downside to our stay was the initial check-in experience where we had to wait around 40 minutes due to a couple of families in front of us who were disputing some details of their booking. Perhaps this was just bad luck but also the self check-in machines were out of order so we just had to wait. We were frustrated as it was 8pm and we were very tired after a busy day. Once we checked in though we did enjoy our stay, it was just a frustrating start. We would stay at the hotel again.