Residence Inn Scranton

Don't go by traveler photos. This hotel is so nicely updated. It is so clean and comfortable. I travel alot and never had such a comfortable bed. I actually asked when leaving, what brand the mattress is. Michael at the front desk was so nice and helpful. The lobby is large and good place to just hang out. I would highly recommend, if you are in the areas, stay at this location.

Really old and not kept up, at all. Seriously needs to be updated, cleaned and refurnished. The employees were very nice send accommodating when we asked to be moved because the first roomed reeked of cigarette and marijuana…she didn’t seemed very surprised there is a Fairfield next door which looked newer and nicer…might check that out (we did not so I have no experience with that property.)

Clean. Friendly. Convenient to highway. If you want a quiet room, request an even number or one on the side of the hotel away from the highway and Walmart. Room 315 HVAC buzzes every time it starts up. This hotel is next to a mall. Ok for a quick stay.

Upon checking in to the Residue Inn Scranton, the experience went south from there. While the most of this review will be decidedly terrible there are 4 exceptional employees, kudos to the following employees who continually put up with lack luster working and living environment (Erin, Michael, Diane, Tanya) this review does not depict our experience with you. So....here goes 3 times since August 8th 2021, the fire department has been dispatched to this particular hotel. Faulty wiring? ruptured sprinkler pipes in CLOSED TIL FURHTEER NOTICE POOL AREA. Mind you the pool has been closed for nearly a year for a mysterious part that takes a year to assemble. (an honest quote from hotel GM Patricia B.)Even though the pool is listed on the hotels website as an amenity there is no reduction in room price since they obviously have no intention of an immediate repair. Each weekend even though the hotel inside is a no smoking venue the fowl odor of low grade ********* can be detected from whatever room particular hotel assistant management can offer their acquaintances as a perk. The dryers are at best 50% operational even though management states that there is only 1 broken out of 4 pictures listed below will reflect otherwise. The parking lot is abysmal and due to recent ice events it has minimal 5" to 7" of hard ice matts that have had no attempts to de-ice because it is still cold outside (once again an actual quote from hotel GM Patricia B.) Most of the hotels first floor is missing roof tiles due to a water leak weeks before which caused subsequent potable water to have large amounts of sand deposited...even though the repair was to be on circulating water lines for heat exchangers not linked to potable lol. The breakfast bar which offers bagels and bananas has the same bagels and I mean the SAME bagels and the SAME bananas until the skin literally rots off the banana or they are too mushy to actually stabilize themselves on the counter. Upon calling the Marriott complaint line the Kelly whose last name was not available said I should just ask for fresh bananas....wow...bright one there folks. The overall with this hotel is the GM Patricia B. is probably showing great profit margin due to near to no money going out for maintenance. GREAT JOB PATRICIA!!! Your hospitality skills are unmatched. Folks I generally haver better things to do with my time but after the resolutions offered for these issues I feel you should be warned before you waste your had earned money on this rat hole of a hotel provided by Marriott.