Best Western Plus Sundial

We had stayed at this property a few years ago so we had good thoughts about it.. This time exceeded our expectations. Every member of the staff was professional & friendly. especially Sergio. The property is super clean, the mattress was dreamy & the pool! Love the pool area, clean, uncluttered.

The town of Scottsdale Arizona, is spread out and the Old Western/Cowboy part of town is compact and is full of shops and restaurants. Just a few hundred metres out of the centre ,just over the main road is a very nice Best Western Hotel, The Sundial, this hotel is fairly new and the rooms are large very well furnished, good service with a nice swimming pool, adjacent pay car park with access to the town. Unusually for American hotels, the Sundial includes a very nice cooked breakfast. A good choice at reasonable rates.

So I made a reservation directly through Best Western. Received my confirmation. I have weeks to cancel with no fee. You need to CALL to cancel - hassle but ok. I call - weeks out - and they tell me there is a Fee To Cancel. I tell them I'm not paying a fee. My reservation says up to two days prior to the res - no charge - clearly. Well.... Someone needs to get back to you. But they don't. I call back two days later and need to leave a message. They call me back... let it ring twice, hang up and don't leave a message. AGAIN I call back and no return call. I wait all day. I call back and cancel. No word about a cancelation fee. I will contest with my credit card if there is. What. A. Pain.

We checked a little on Sat since our flight in to Phoenix was liater in the day. We were given room 102 whic is one of tge few room right along Camelback. We asked if we could change rooms but the hotel was booked so we wouldnt be able to change rooms until the following morning. We knew it was going to "noisy" but not nearly as noisy as it was. The hotel is right across from tglhe entertainment area and the clubs like to play their music LOUD. It was thumping all night. Luckily they close at 2am. The road noise from the traffic waa also pretty. We never did change rooms the next day. Mainly because we didnt want to deal with moving room. We thought it would be ok. It wasn't. Oh well. Live and learn. The hotel also offered as quasi-buffet breakfast where you could pick 3 hot food items, 1 cold item and a drink. At thats it. I wanted and extra bagel. Nope. "You've already picked your 3 hot items" the attendant told me. Its a bagel.Come on. The night before check out we asked for a later check our. Yes, I knew our flight didnt leave until 5 and our niece who we were visiting had plans until noon. Checl ot was ar 11. Nope. $20 per hourlr if you wanted late check out. I then asked if i could leave our bags since our flight was later. Nope. $10 to leave luggage. We stayed there 4 nights already and figured they would at least offer that for free. Yes, the location of the hotel is pretty good. Nearby to pretty much everything or within walking distance. So I'll guve them tha

Like Breakfast but the Breakfast staff would leave to stay kinder. We liked the front desk reps.