MainStay Suites Chicago Schaumburg

I was in Schaumburg for a 2 Day conference and chose to stay at a more cost effective location since I was traveling alone and really just needed a decent place to stay. Upon arrival, I was greeted and given my key cards. I drove towards the side door as it was closer to the elevator. Not the hotels fault I guess, but people were smoking in areas I know weren’t designated for smoking. The 2nd floor ***** of ***. I am grateful it wasn’t coming from my room, however: the assigned room did not smell clean at all. I did bring cleaning sprays from home just in case, the room wasn’t clean. I had to wipe the counters , desk and sink top off. They were dirty and sticky to the touch. I was going to ask for staff to come up and check the room but decided not to do that. The next morning I went to the front desk to ask that Housekeeping not clean until I left. Front desk staff was on the cellular device and I had to get his attention. He was nice and courteous but told me that rooms were cleaned once per week. Guess that’s why my assigned room smells the way. While I am an avid dog lover, the dogs coming out the exit when I tried to enter were huge. This gentleman had two and could hardly control them. Nevertheless, you get what you pay for so I can’t be too upset. I just don’t recall this chain being so lax about the amenities, staff professionalism-and cleanliness.

Worn furnishings/carpet in room. Large rooms. Awakened several times in the night by pounding on ajoining wall. Comfortable bed. Nice dinette.