Villas Vista Suites

Stay clear, not as discribe at all. Place is dirty and dated. The host is rude and condescending once he has your money he dosent care that it is a lies, the place is not as discribe. Its beyond dated with rusty fridges, mold in the shower, dripping faucets, flooded room. The pool on grounds is dirty and stagnet. The staff is nice but no English or amenity to speak of. I rented a queen delux suit and was given a musty broom closet. Stayed for only 2 days and worked with airbnb on a full refund, which I received with a coupon for another stay. This host send me a refund request of 74 cents on my over 2,000$. He was condescending and rude beyond belief. I said you just want to keep my money and he replied with a thumds up. He will attach your person but dosent wa t to discuss the real. Issues the hotel being a dump and not as discribe.. He will call you names, tell you to get help with your mental issues. He is beyond the worst experience I had the unpleasant opportunity to deal with. He should be banned from airbnb.

I booked an 'apartment' in this block through Air BnB and on arrival was shown a room far inferior to that which had been shown on the listing photos. The property on the listing had separate kitchen and sofa seating areas and outside space with table and chairs. The property I was shown was a small dark bedroom with a kitchen unit along one wall - no separate sitting or kitchen space, no balcony or outside space. I pointed this out to the guy on site who spoke no English and he indicated I should contact Brian at the property company (the Air BnB host). I suggested a call with Brian but he refused and instead we communicated through the message function on Air BnB (thankfully this meant I had conversation recorded). He suggested the problem was with me and I 'did not like' the room, I pointed out to him, that was nothing to do with it, the simple fact was it was a completely different and far inferior property to that shown on the listing. He then tried to find me an alternative in his property portfolio - it was a room in a different building but again only one room with kitchen unit, no separate space, so I said it was not what I had booked and would need to look elsewhere. At this point I realised I was dealing with someone dodgy and tried to ask the guy on reception to let me back up to the room to take photos as evidence. He either didn't understand or just refused, which meant I could not take photos. I asked Brian for a refund as the room was not as shown (false advertising), which he refused. I then had to quickly book alternative accommodation in Sayulita for the duration of my stay. The cancelation refund was then escalated to Air BnB who investigated and refunded me after a few stressful days of back and forth. The host Brian has since left a very unprofessional Air BnB review with lots of false information which I have picked up with Air BnB to get removed. A thoroughly stressful and unpleasant experience. This guy is a conman. Avoid at all costs.

Un établissement malpropre désuet aucune réparation n’est faite malgré les nombreuses plaintes des clients! Personnel de l’office absent très souvent pour accueil des clients et lors des départs! Le téléphone a l’entrée ne fonctionne pas et les clients doivent attendre que quelqu’un sorte pour entrer! La clé de leur chambre est laissé sur le comptoir avec une note! C’est dommage car l’établissement ne fait pas de remboursement pour les désagréments!