Hotel Vista Oceana Sayulita

Where is the zero star button? This is beyond awful. Filthy, no blankets, LOUD beyond words, they do not clean our room, given 2 towels every other day and if you get any dirt makeup etc on them get ready to hand over 300 pesos for a towel that’s worth about 2$. This has been truly the worst hotel I have ever experienced in my whole life. Such incredible horrible customer service.

The location and view on the penthouse floor was truly amazing but the noise from the club below is loud and goes late. The only other issue my husband had was the $150 pesos they asked for when checking out because we got a towel dirty. I promise you it was not excessive dirt but one shower dirt after the beach. Their excuse was that a younger female was going to have to clean it and they were avoiding sending it out to be cleaned. Sorry my husband flipped out but it was the most ridiculous thing I have heard of in my 60 years of travel.

WE had a terrible experience at the hotel. The staff was unprofessional and not helpful. The room I was given was not as described, there was no balcony, no refrigerator, and the air conditioner was old. When I asked to upgrade my room, the cleaning lady named Marisa charged me an extra $140. Later she came back to tell me that it was a mistake and the room was already booked to someone else, which was not true because the room was not occupied during my stay. I asked for a FULL 2 night stay refund from Booking, to change hotels but was refused. I also asked for a cooler to store my drinks, but I was told to use the one in the lobby or buy my own cooler and ice, which the lobby fridge was not working had ice build-up and old food in the freezer. The music from downstairs was played super loud 24/7, which made it impossible to sleep. I am extremely disappointed with the hotel and Booking. BTW don't you dare stain a bath towel you will be charged for it, keep in mind you get a change of towel every other day.