Qwec1
19 de mayo de 2024
As we usually stay in Raleigh & Chateaux establishments, we have chosen this hotel with the 2*Michelin. Un fortunately the welcoming in reception was a shambles. Although we have reserved a Junior Suite, we were pushed in a small old room, with a small bed. Only after lot of arguments, with people who hardly speak english( 5* hotel), including the reception manageress, we got a nice newly renovated big suite. It gave a very bad taste to the visit. We were directed to the spa, but no sings in English. On first attempt, there was no one in the spa area to explain how to get to the new pool area. On the second attempt, there was a lady, no English, and not directing properly again . Thanks to our initiative we found it, very nice spa! After all those incidences, they tried to amend things. The Gourmand restaurant is amazing!! The food, service and the chef are excellent. All in all, a good hotel, but need to improve the reception service and language barrier.
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