The Remote Hotel

The hotel was nice, beautiful design and a peaceful view of the mountains. The staff was friendly but could really have been more service orientated. Compared to other hotels in this price range the service could be improved. The room was spacious and clean.

View over the pool are lovely, but on the other three sides, it’s scrubland and building site. Badly managed, inexperienced staff: definately not even 2*. Breakfasts was a joke! The same everyday with no options (would be ok for one day). Charging not clear and you can easily get stung for big ‘extra charges’. Jet2 should not be selling this as LUX, we’ve had better choice and service from hostels 20 years ago when backpacking!

Let us start by saying we would 100% return to this hotel and had a fantastic 10 days. However there are definitely a few small areas to improve. The staff are amazing and in all honesty without them this might be a very different review. We both come from a hospitality & hotel background so possibly notice things others might not ? The hotel is indeed remote which needs to be embraced or it’s not for you. The views are mostly gorgeous except for some discarded minor building materials on one side. The restaurant menu is lovely but a little limited if there for more than a few days and the restaurant closes we think a little early. Food service is slow but there are plenty of alternatives a short taxi ride away costing approx 150/200 TL. Chef tends to concentrate on one meal at a time and can not seem to multi task and even shut the kitchen one day at 8-30 after 8 covers as he was on his own, but saying that the food he did produce was very good The rooms are perfect with lovely balcony’s and views and beautifully decorated with a calming feel. Highly recommend the Thai massage And all of the staff deserve a special mention. We genuinely look forward to returning.

If you are looking for a get away from it all break/holiday this hotel is perfect. Slightly out the way from the town but set in a lovely quiet location. The hotel is beautiful and peaceful with lovely relaxing areas. The pool is lovely and the staff are so polite. Helpful and welcoming. The rooms are beautifully designed and cleaned everyday. A walk to the beach is about 1.5 miles. However a courtesy collection on the afternoon is very welcome. In all loved the place.

Don't expect luxury service or breakfast here. The interior is wonderful as is the pool area, but front and side of the hotel facing very dusty/noisy building site. The service at this hotel is amateur and certainly not 5* (wouldn't give it 1*). The breakfast is the same EVERY day (simply salad/cheese/eggs). No fruit, yogurt or other basics you'd expect from any hotel, let alone one claiming to be 5*. The owner/manager is very off putting. He walks around, just looking cross. We tried to say hi a couple of times and were met with just a grumpy glare. It's a tiny hotel so wierd to be there, whilst this man looms about making you feel quite unwelcome. Wonderful design, but sadly very let down by how it's being managed, which really affected what was supposed to be a luxury, relaxing break. We chose to go out for much of the time and felt really welcome everywhere we went. Turkish hospitality in local area is wonderful, but not matched by management at this hotel.

MIddle of a building site/scub land. Terrible management - the hotel interiors and pool area are stunning, but that's it. Staff are sweet but totally hopeless. The manager walks slowly around the tiny hotel, not lifting a finger, just staring (making you feel uncomfortable, like you shouldn't be there). Never saw a smile from him, let alone a greeting for his guests! (we got more smiles/greeting from fellow guests). Very odd to employ someone who clearly doesn't like people and clearly has no idea how to help his staff learn even basic hospitality training. (I asked for a coke and he watched, as I was given an unopened can (no glass or ice). Same thing happened the next day with another guest, so he clearly thinks this is the way to serve guests drinks. The hotel interiors are stunning, but it's set in isolated scrubland (with heavy building work on all sides but the one facing the 3 'pool view' rooms). Breakfast is salad (though some days the 'salad' leaf bit was a large bunch of dill/corriander or other random herbs rather than salad lead) . No juice ('extra'), no fruit ('extra'), no yogurt ('extra'), filter coffee served one tiny cup at a time (other coffee types 'extra'). No price list for 'extras' (and not clear what is and isn't chargeable) and no price list for bar, so you have no idea what you are going to be charged. Checkout; you are just expected to pay the total for 'extras', without being given any breakdown of what its for. I asked for a list of charges and they seemed to be totally confused that I'd like to know what I was being charged for (esp as it's so unclear what is and isn't charged for, and the absence of any price lists). It's like someone has piled ££££££ into building this place then left it to be run by a guy who's never worked a day in his life (let alone have any idea of working in hospitality). We paid way more than other Jet2 hotels (around £500 more for the week), trusting their 5* rating and it being in their 'LUX' collection. I've had better service and breakfasts at hostels when backpacking round Europe; can't believe the price Jet2 are charging for this place! Seems they have nievely assumed the high investment and skill put into the building of this hotel was going to continue to the service and breakfast. They really need to revisit and read reviews. Spoke to the Jet2 resort rep and mentioned previous reviews on here. She said she never reads reviews: surely this is how you find out guest views so you can do something to improve the situation?