voco Saranac Lake NY - Waterfront, an IHG Hotel

Wonderful stay in Saranac Lake! The hotel was clean, cozy, and perfectly located near the lake and local restaurants. Staff were friendly and helpful. Would definitely come back

Booked to bring my family for a quick overnight getaway. I wanted to bring my son swimming for the first time. The pool was broken, called before I arrived to make sure pool was not broken as my other family arrived and informed me of it being broken. I was assured that the pool would be operational, so instead of canceling the booking taking the refund and going to another property I took the word of the hotel. Pool was broken the entire stay. During checkout was informed that since I booked through ******* that there was nothing they could do try to rectify the situation.

Never in my life have I experienced such courteous and friendly staff as dedicated as the ones at this hotel. We went there to celebrate my girlfriend's birthday and the staff provided a birthday card signed by the whole staff as well as a couple of freshly made pieces of cheesecake that they stuck in our mini fridge while we were out shopping. The property itself is gorgeous, very elegant. The rooms were very comfortable and had all the amenities we needed. The bed was extremely comfortable. We ended up having breakfast at the in hotel restaurant and it was amazing. Whenever we travel back to Saranac this is exactly where we will be staying again!

It was a beautiful property and staff was very helpful and welcoming! Breakfast was not included and not delicious. We will stay here again but will not eat IN. Would be fun for summer since there is an ice cream shop next door! Flower Lake was gorgeous.

Hotel lovely and clean. Pool and hot tub were nice way to unwind. The restaurant was odd - it took over an hour to get food in a restaurant with two other tables. Food not great at dinner. Breakfast was very good.