Mitsui Garden Hotel Sapporo

The staff services are not awful. After staying for three nights and checking out, the chunky lady refused to store my luggage. She asked for my passport right after I passed the main entrance and in the lounge area but not the front desk. I understand only a small portion of Japanese people understand English. I spoke slowly to her in English and told her I was speaking in English and surely she knows I'm speaking in English. However, she keeps using a Mandarin translation pocket device and didn't realise Cantonese language is different. I see English has been the lingua franca but that's not the lady's and her coworker's views. Try to avoid this hotel if you're a Hongkongese, *********, Mainland Chinese because more than one staff member is racist. They will just keep rolling their eyes and their facial expressions and fitgets are telling their guests only Japanese people are welcomed.

Good location, clean room, but I think the carpet on the floor has a musty smell. The receptionist provided good service.

Cozy place with very good location! The room is big enough for the luggage too.

Within walking distance to the JR train station. Good location la nice and friendly hotel reception. Close to Sapporo TV tower and Odori park

Decent functional hotel close to Sapporo Station within 5 minutes walk. Hotel staff were pleasant and welcoming.

The information in website is different. When I arrived 15:00 they said check in is 17:00 But it was written in confirmation mail 15:00 is check-in.