Courtyard by Marriott Sapporo

I would like to express my sincere gratitude to Miss Hinako Saito, who has been exceptionally helpful and kind throughout our stay. She resolved our issues promptly and with great patience, making us feel very comfortable. However, I encountered a significant issue with the hotel room. I fail to understand why the wall between the bathroom and the bedroom is transparent. When one person is sleeping, the light from the bathroom disrupts the entire room, making it uncomfortably bright. This situation forced me to use the flashlight on my phone while using the bathroom, which was inconvenient. As a result, I would rate this hotel 3.5 out of 5 stars. The three stars are for Miss Hinako’s excellent service, and the remaining 0.5 star is for the cleanliness of the room.

This hotel is a must especially if you’re going during the Sapporo Yuki Matsuri (Snow Festival). Susukino and Odori site are only few blocks away and the Tsudome site is only a subway ride away. It’s super close to the subway station and it’s also close to Nakajima Park where you can play in the snow. The Susukino site is a very lively place with plenty of shops and restaurants.

Hotel Courtyard by Marriott Sapporo in Hokkaido has a huge parking lot, ensuring there's enough space for you to park your vehicle. Being a new hotel, its facilities are all very new and clean. If there's a chance, I'll definitely recommend it to my friends.

Clean, good price, but service was average.. no one helped with luggages when we first arrived.

Wow talk about a disappointing stay - probably one of the most disappointing stays I've ever had in a Marriott hotel. TDLR: - Front desk prioritizes weird operation procedures over customers by not letting friends with different rooms check-in separately and also lack of care on disgusting and unhygienic room. - Bedsheets were unhygienic (another tldr: there was a HUGE blood stain on the sheets - warning, it's gross) - Hospitality service was not up to par at ALL. Firstly, when we checked in, there were two receptions at the counter, one was helping us and another helping my friends that we were travelling with. Our front desk asked whether we were all travelling together, so I said yes. She then said, “you can all check in together then” in which I replied “we have different bookings, different rooms”. She continued to tell us to check in together so I complied. The front desk that was helping our friends were clearly new and there were some complications with their booking. This whole time I was waiting for my friends to continue their check-in, while the front desk that helped us in the beginning was simply typing away at her computer. After 30 minutes, my friends were finally done and were able to go to their room…turns out we haven’t been checked in yet and the front desk had to now do ours. Which was another 10-15 minutes, while we could’ve already checked in if our original lady had helped us. Most ridiculous part was, our original front desk started helping other people check in while we were waiting for our friends to finish…. What kind of operations procedure is this to make the customers wait without reason and to help others first? Our friends and I weren’t even on the same floor or given rooms next to each other…so why did we wait? Finally, when we got into the room. As we were going to bed, we noticed a huge dried blood stain on the sheets near the pillow. The stain was under the covers and under a thin lining on top of the bed. Pic attached - t’s honestly quite hard to miss. As it was already 2am we decided to lay a towel on it and sleep instead because we knew it’d take a long time for housekeeping to come and we were already tired and in PJs. So next morning we told the front desk and the first and only response was to help us change the bed sheets. Didn’t offer for us to change rooms. Fine. We were in a hurry to go out, we left it at that. When we came back, I made it a point to tell the reception again about how unhygienic that was finding blood on our bed, and considering this is a relatively new hotel (well new or not) this is a pretty grave mistake and not to mention GROSS and super UNHYGIENIC. The front desk gave the same “we’re so sorry. This shouldn’t happen. I’ll make sure to tell housekeeping this doesn’t happen again. I’m sure they’ve changed your bedsheets since.” Nothing else. Didn’t offer to check whether it HAS been changed or not. And after I went back to the room, I realized the front desk guy didn’t even ask me for my room number??? So how much did he actually care about the situation!??! And guess what? They literally only changed the bedsheets and nothing else. Not even the pillow cases (I know because I had previously put a 1-time pillow case cover on my pillow and it was still there when I returned) Honestly. I’ve always enjoyed and usually pick Marriott hotels as I’m also a Bonvoy member but this is a seriously upsetting and disappointing stay. Dried blood bedsheets are something that’s so disgusting that even some motels are better than this. Also the lack of care of the customer in the service makes this 100000x more disappointing.

Excellent place to stay. Great location and views of Hokkaido. Felt safe as a solo traveller. Will definitely stay again.