Sanya Fengshang Haijingdujiagongyu

I have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great. One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty! Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink. This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest. To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.

這次三亞之旅能住到這麼棒的海景民宿，真的太幸運啦！來三亞的第二天，住在海月廣場這邊比較吵，就想換個環境，一開始訂房的時候，我還在糾結價格，定了個園景大床，後來到了前台一咬牙補了差價升級房型，住了巨幕投影大床房，現在衹想説這錢花得太值！了。房間很乾凈，房間在海邊上，從房間的超大落地窗望出去，可以看到海景和泳池，房間還有一個巨大的投影幕布，晚上看電影和電視也很舒服，房間裏還有沙發，可以在陽台上吃着清補涼看海景！老闆和工作人員服務態度特別好，不僅幫忙規劃遊玩路線，還推薦了好多當地特色美食。辦理入住和退房都很便捷，有任何需求都能及時響應。位置也超棒，周邊吃飯、購物都很方便，步行就能到海邊。下次來三亞，肯定還選這兒！前台的兩個小寵物也很可愛！

環境：非常好 在家躺着看海 視野很棒！樓下就是椰夢長廊 玩水超方便 服務：我要大誇特誇管家小哥 家裡長者在旅途中生病無法走路 管家小哥看我們都是老弱病殘的 幫我們把長者從地庫背到屋裡的 真的太感謝了！