ViviLeon
8 de enero de 2024
I recently stayed at Resort Golden Palm in Sanya and my experience was a mix of highs and lows. The initial encounter with the lobby staff wasn't very pleasant, but the rest of the staff throughout my stay were exceptionally friendly. The hotel's prime location, just across the beach and 800 meters from restaurants, malls, and markets, adds significant value.
The highlight of the resort is undoubtedly its amazing pool and lake. Additionally, the unexpected gifts of a complimentary photoshoot and fishing experience were a pleasant surprise. The photoshoot was entirely free, allowing me to choose five pictures with the option to purchase extras at a reasonable price.
I opted for the fishing experience, but since I wasn't familiar with it, the staff kindly replaced it with a fish foot spa, showcasing their flexibility and commitment to guest satisfaction.
On the downside, I booked the cheapest room, which proved to be spacious but disappointing. The room had an old and unpleasant smell, and the bathroom felt like it belonged to a 2-star hotel with its outdated and dark features. This aspect significantly affected my overall impression.
Despite this, the hotel's proximity to the area's best hotels and the positive encounters with most staff members leave me considering a future stay, with the hope of exploring a different room for a potentially improved experience. Addressing the room conditions could significantly enhance the overall appeal of Resort Golden Palm.
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