Phoenix Island Whale Sea Inn

My stay at this hotel was not as expected. The room lacked the basic necessities (slippers, a hair blow dryer, etc.) one would expect in a any decent hotel, let alone a hotel of this calibre, hotel. The swimming pool was empty, something not even published. Minor things that are very easy to fix weren’t not tended to (toilet paper roll holder, as show in the picture).

This is the fourth time we are resting on Sanya and the third hotel for this vacation. And this is the first review that I don’t begin with "nice hotel ". We lived in expensive and cheap hotels from Sanya Bay to Perfume Bay, this hotel is the only one that disappointed its service. We were not allowed to enter the territory on scooters, we had to drag stuff across the entire territory. At first I didn't want to write a bad review, but the last day some employees contributed to this, so I will now list all the disadvantages. the shuttle from the hotel refused to take us to the exit, the driver with an empty shuttle said that he just wouldn't take us, a minute later he was taking two Chinese, and he didn't have a place for two foreigners. There was a smell of «a rubber factory in the room», cobwebs hung on the ceiling, I had to ask the management for towels, they allocated only one large one small for two people, there were no bathrobes(about their availability was stated in "services and amenities"). All the pools on the territory are closed, the territory of the outside restaurant is also closed, if you do not want to use the pools in winter, at least leave the territory open for people to walk and take pictures. Learn how to meet your guests starting from the security post, your gate is located quite far from the building. I can only say thank you to one man from the management, only he left a good impression

The service was very bad when I arrived the security guard was very bad don’t allow the people to go in by car the let me but the bags out side and push it by my self to inside the hotel lobby they are not helpful and the room it’s not same the photo and the bed was dirty and solid

Room had an amazing view. Room has a mouldy smell unless the door is kept open. Pool was convenient.

The cleanliness of this place was the worst I have experienced. Just walking into their reception area, you can see that the place is not well looked after. The ceilings in the passage way and the room has water damage and leaks a little. The shower looked like it was not cleaned. The floors in the room was grimy. The room also had a bad odor.

酒店海景房太美了！180度無敵海景，房間乾淨舒適，服務貼心，陽台看日落浪漫至極，絕對物超所值！