Vedema, a Luxury Collection Resort, Santorini

ロケーションが良く、お部屋も清潔で広かったです。 プールサイドで食べる朝食がとっても美味しかったです。また機会があれば泊まりたいです！

Somos Marriott Elite y nos hospedamos en todo el mundo con Marriott. Nunca he escrito una reseña aquí, pero me siento obligado a advertir a otros posibles huéspedes que busquen un hotel diferente. Llegamos tarde por la noche y habíamos llamado para asegurarnos de que la habitación estuviera lista. A la 1:00 AM, la habitación estaba sucia, la cama no estaba hecha, no tenían la suite que reservamos, pero nos dieron una habitación normal sin suficientes camas para nuestra familia, y el personal fue muy grosero. Tampoco confirmaron el check-out tardío, aunque les expliqué que llegaríamos tarde. La persona de la recepción se negó a llamar al gerente, pero dijo que nos ayudarían en la mañana. El recepcionista le confirmó a Marriott que no le quedaban suites (la habitación que reservamos) y tuvo que darnos una habitación normal. Quiero que quede claro que queríamos como mínimo la habitación que habíamos reservado, y no estamos hablando del hecho de que el hotel no tenía una mejora. No dormí en toda la noche porque no había suficientes camas. El Gerente Iván, nunca me contactó, y cuando lo contraté en la mañana me hizo ir a su oficina donde fue grosero y me acusó de tener cuatro personas en la habitación. Cuando le dije que la ducha (el rociador superior no funcionaba) y que el lavabo no drenaba correctamente y se llenaba de agua, dijo que tenía que ir a probar la ducha para confirmar que estaba diciendo la verdad. También dijo que tenía que investigar la situación y que no daría una solución. Después de varios días, recibí un correo electrónico y nos ofreció 15,000 puntos y ha discutido en los correos electrónicos con nosotros. Él comienza diciendo que bajarnos de nivel tres niveles es apropiado, así que tenga cuidado de que no solo nunca obtendrá una actualización aquí, sino que lo degradarán y lo tratarán horriblemente. Elija otro hotel, ya que somos Titanium Elite y nunca nos han tratado tan mal en ninguna parte del mundo. Nunca escribo reseñas, pero me siento obligado a decírselo a otros viajeros para que puedan evitar una experiencia terrible.

I rarely comment on hotels (mostly wine and dine is my focus) but Vedema at Santorini has made a very memorable impression during our stay here I feel they deserve a special mention. The staff at reception was very friendly and their WhatsApp communication is so efficient that all our needs (such as transportation) are promptly taken care of. The hotel premise itself has a lot of photogenic spots and their poolside breakfast is also very pleasant. Rooms are very spacious and the color tone blends into the Santorini spirit. It seems they are still expanding with new villas being built! Glad we choose this hotel!

No views, remote location, lots of stairs, poor ac and it’s very hot in June, gaps in doors and windows for ac to escape, poor internet connection, food was ok but took over 45 mins to get it because 1 oven broke, forgot our drinks, 30 euros one way to get to bigger villages. Do NOT stay here. It’s not “Luxury” and Marriott should be ashamed.

I’ll start with the good stuff. The staff are amazing and the service from them was outstanding. Both pools are well maintained and a reasonable temperature. Every drink was delicious and the ingredients in the food were fresh. They looked after my daughter very well and when I got sun burnt they got me some after sun flamigel. The wine list and cocktail list are good. Now for the bad stuff. The room (technically a suite and not cheap). We got given room 204 (the key was marked as T4). It was the furthest from the reception. Don’t expect a good sleep if you stay in this suite as there is a road that runs in front of the room and you will get woken by vehicles. There is a car park about 15/20 metres to one side of the room and a building site in the opposite direction and although no work was being done during our stay it didn’t make for a beautiful view. To get to the reception from our room it was quicker to walk outside the hotel and down the hill than to walk through the hotel. Inside the room, the air conditioning makes a lot of noise. The toilet seat was broken. The wooden blinds let the morning light in (which shined directly in my eyes). The rooms are not big. We ate at Trataro, Alati and Pergola Pool Restaurant. The best being the breakfast at Pergola Pool Restaurant as it came hot, quickly and was a good quality. I was not a fan of the food at Alati although it was creative. The food took a long time at Trataro and when served was not hot and I ordered the seafood pasta which came with bits of broken shell in so left most of it. The value for money at Alati and Trataro are not good so if you are thinking of eating I suggest heading out of the hotel to any of the local restaurants as the prices are far less. We asked the hotel to organise horse riding and it seems the day staff and the night staff don’t communicate as this was ignored by the day staff and only when I came back to see the original lady I asked did it get organised but because it had been ignored there was no availability for the local (nearest) place and I had to use a different company which cost an additional 50 euros (the cost of the taxi to and from). The taxi would only take cash which created an additional problem of finding cash (I would have expected the hotel to have paid this bill as they didn’t do as requested originally).