Vedema, a Luxury Collection Resort, Santorini

ロケーションが良く、お部屋も清潔で広かったです。 プールサイドで食べる朝食がとっても美味しかったです。また機会があれば泊まりたいです！

We are Marriott Elite and stay all over the world with Marriott. I have never written a review here, but feel compelled to warn other prospective guests to find a different hotel. We arrived late at night, and had called to ensure the room would be ready. At 1:00 AM, the room was dirty, the bed was not made, they didn’t have the suite we booked, but gave us a regular room without enough beds for our family, and the staff was very rude. They also would not confirm late checkout, even though I explained that we were arriving late. The front desk person refused to call the Manager, but said they would help us in the AM. The front desk person confirmed to Marriott that he didn’t have any suites left (the room we booked) and had to give us a regular room. I want o be clear that we wanted at minimum the room we had booked, and we are not talking about the fact that the hotel did not have an upgrade. I did not sleep all night as there were not enough beds. The Manager Ivan, never contacted me, and when I contracted him in the AM made me come to his office where he was rude and accused me of having four people in the room. When I told him the shower (upper sprayer was not working) and the basin did not drain properly and filled with water, he said he had to go try the shower to confirm I was telling the truth! He also said he had to investigate the situation, and would not provide a resolution. After several days, I received an email and he offered us 15,000 points and has argued in emails with us. He starts that downgrading us three levels is appropriate so please beware that you will not only never get an upgrade here, but they will downgrade you and treat you horribly. Please choose another hotel as we are Titanium Elite and have never been treated so poorly anywhere in the world. I never write reviews, but feel compelled to tell other travelers so that you might avoid a terrible experience.

During our Greek vacations, we went to Santorini and enjoyed a 4-night stay at the Vedema Luxury Collection Resort. The resort is beautifully landscaped and features two pools, a Jacuzzi, SPA, Sauna, and 3 restaurants. We took advantage of a 10% discount on dinner at the restaurant on the first night and enjoyed a first for the resort, a great Lobster night menu with wine pairing in the 400 years old cave. Breakfast was served at the pool restaurant, also the resort provides paid transportation to visit the island. The staff consistently demonstrated attentiveness, professionalism, and friendliness, ensuring an extraordinary stay. The quite town of Megalochori offers has several restaurants and shops around the resort providing a pleasant contrast to the crowds in Fira and Oia.

First class resort from rooms, location staff and food. One of the best resort I’ve stayed in over 40 years of extensive travel.