Mystique, a Luxury Collection Hotel, Santorini

房間非常好，整體服務很不錯；位置也很方便

非常推薦！

I can’t believe there are people complaining about there being steep steps, it’s Santorini… the picturesque, cliff side resorts are in fact on a cliff. Also, the staff takes care of your bags for you, they carry them and they drop them off at your room. I can’t say enough great things about this hotel. Everything was incredible. We came here on our anniversary, and it felt like we were on our honeymoon all over again. To start, the location is perfect. It’s right near the entrance to the walkway in Oia. What this means is it’s very accessible to all the restaurants and shops (and the walkway in Oia is mainly flat until you get closer to the sunset area or down to Ammoudi), yet secluded enough where you don’t hear the crazyyyy hustle and bustle of the downtown area. People come to Oia from other parts of the island for day trips, and tons of people are dropped off by the boat load (literally) from cruise ships since there’s a port. Downtown Oia area gets as crowded is most people warn you about. It’s loud. Walkways get congested with how many people are moving around. That’s why Mystique truly feels like an oasis where you get the best of both worlds of being in Oia but not dealing with large crowds. You don’t hear a single thing. It’s very private and relaxing. Our driver also was able to drop us off right at the hotel entrance, which isn’t the case for other hotels off of the walkway since cars aren’t allowed in the downtown area. Second, the staff are truly top notch. They are so very kind, attentive, and they are super quick to respond to whatever you need. Every time we called for something (such as extra water bottles for the room, etc), they were at our door within minutes. We ordered breakfast to the room most days and we’d eat out on our terrace. By the time we went inside and changed and came back out, the plates disappeared. I swear they know where to be at all times, they are so discrete, it was like everything magically cleaned itsself up as soon as it needed to be. They can book you reservations, excursions, whatever you need. They also went above and beyond for us having status with Marriott and with it being our anniversary. Email them in advance and ask for recommendations! We almost did a catamaran cruise from Viator where the port was on the other side of the island. They recommended one that left out of Ammoudi Bay which was so much closer. Lastly, the hotel is amazing. The caldera views are incredible. Sunrise is something special. We stayed in a wet allure suite (room 45) and in my (biased) opinion I feel like we had one of the best views from our hot tub and we had complete privacy. I was a little nervous about staying in a cave, I thought it might be musty, which wasn’t the case at all. When you pay these prices, you want to feel like every penny is worth it and that’s exactly what we felt during our stay. You get the full luxury experience.

The steps make this an insane place to stay. It's is very very challenging to go down uneven steps. Just not worth staying here. We are a fit couple and did not find the steps to and from the room fun. Steps to get to room, more steps to get to pool, even more to get to breakfast. Then all the way back- just no fun!

Bad news - 8 plus flights of stairs on uneven stone steps just to get to room / pool. We are in good shape - marathons, etc. and the wet, rocky stairs with no handrails were just not fun. Met people who never left their room because they couldn't keep climbing the unsafe stairs. There are much better choices nearby at similar prices - Canaves ( not as far down the hill ), Katikies ( not as far down the hill, elevator and nice cement steps ). Not sure why more reviews did not comment on stairs because we heard complaints from almost everyone including staff. Front desk staff was good but not willing to make any concessions for a lifetime titanium and restaurant recommendations were weak. Finally - YOU CANNOT SEE THE SUNSET FROM THIS HOTEL. Good news - Great views, clean, quiet rooms ( funky caves - but not recommended for claustrophobic guests ). Very good breakfast. Nice pool ( but not enough lounges )

Be careful of the shady practices at this resort! When booking, the Marriott website specifically allows families to book here. Notwithstanding, after booking all other reservations, including steep flights, and agreeing to pay $1,750.00+ per night, I receive an email out of the blue telling me they will not accommodate families (even though my children are 14 and 13). I truly believe this resort does not want to allow people to use any Marriott Bonvoy points to stay here. Stay somewhere else! You cannot trust anyone at this resort!