Quality Inn & Suites

Unprofessional especially staff Evelyne and their general manager. Negligent customer service. Do not recommend at all. I booked a room at 10:00 am the day of check in and attached a note stating that we will be checking in late. When we got to the hotel, we were told by Evelyn that they cancelled our reservation and she claims that we were contacted to inform us of their random decision. Obviously, no one called us or emailed us. I was left with my family in the street to find an accommodation for the night after hours of travelling. The general manager didn’t even bother to send an email with her unjustified decision and staff Evelyn told me that there’s a another hotel down the street that I can go and check myself in in there. In addition, staff Evelyn claims their hotel is fully booked and that she can’t help me while the vacancy sign is on outside the hotel. Totally unprofessional. She also refused to send me an email with the cancellation. Terrible experience.