Palmira Isabela

Stayed at the hotel for one week, August 2024. First impressions on arrival were good. We arrived around 1am and were told that there was food and drink available for us in the restaurant if we wanted it. We booked two rooms as we have a teenager so she shared with myself and dad went in his own room. The thought of sofa beds sends a shiver so two rooms it was! We were allocated rooms at the back of the hotel. The rooms at the back overlook the back of what looks like an apartment block. See photo. Part of our holiday is enjoying sitting on the balcony, reading or people watching. I went to reception the next morning and explained that I wasn’t happy about the room and was told to return at 12 o-clock and another room would be allocated. I was moved to a room overlooking the pool which was fab. See photo. My hubby stayed where he was as he only used his room to shower and sleep so wasn’t bothered, he came to our room the rest of the time. The rooms are spotlessly clean and modern. Hairdryer, fridge and safety deposit box in the room. Air con was on all the time as very hot, temperature in the 30’s. Rooms cleaned and towels changed daily. The pool area is lovely with lots of sun beds and parasols. Bali beds for hire if you want them. Lifeguard on duty all day. Pool opened at 9am. We stayed half board and the food was nice with plenty of choice. Lots of space in the restaurant with indoor and outdoor seating. There is the option to upgrade to all inclusive if you wanted to. The staff were lovely, approachable and if you need anything it’s done for you straight away. The bar/lounge area is nice. Very spacious with plenty of seating. There isn’t any entertainment or daytime activities therefore hardly any young children staying. There is an Irish bar located at the hotel and guests are given a 10% discount. Overall, I would recommend the hotel and would definitely stay there again. The hotel is located in what I call ‘the nice end’ of the resort. Beach is nice and we saw some fabulous sunsets. We were a little apprehensive about our stay after reading some of the reviews on here but overall, we had a nice holiday and liked the hotel.

What a great holiday! We booked this as a last minute holiday and we stayed in a room not with a sea view. It’s not the best view (see photo) but we knew what we were getting. If you want a nice view then make sure that you pay for the sea view. The rooms are comfy and modern, small, but do the job you need them to do. They were very clean and this was the same for the hotel. We went all inclusive, and I would strongly recommend paying the difference for this from half board as it’s great value for money. The drinks were great (cocktails I would recommend you pay for if you’re into those) but everything else was spot on. Food was lovely, plenty of variety and good quality. We went for 3 nights and it was perfect for us. The location is brilliant, you’re right on the street and over the road is the beach. There are plenty of bars and restaurants around to nip out too for a change of scenery, which we did most nights. The pool opens at 10am and the lifeguards were very friendly (shout out to David). Plenty of sun beds to go around and you don’t need to fight for one. You can’t put towels out until the pool opens which is good. Good service from staff, all friendly and helpful. Just note if you’re on the all inclusive they cut your band on the morning of check out after breakfast. We had a late flight so we just went out for food in the afternoon. Overall, a great stay. Value for money is what I say! You get what you pay for at this hotel. We would return!

Stayed at Whala!Isabela For week from 29th July 24, which I booked through Jet2 where I went all inclusive. Had fantastic holiday, loved the room which was as described part pool and part see view. Pluses breakfasts wear amazing, but please have big sausages every day, not every second day, small skinny ones just do not do it. Lunches wear also good, dinner think they should have at least one more meat of choice instead of the one or two. Perfect location close to the beach and middle of santa ponsa strip, night staff on reception, making it perfectly safe environment, throughout my stay. Pool was empty one day, but was filled for around 3pm so, dip shower now and then until it filled. No music but I had headphones in, so was fine relaxing in the sun and taking dip in the pool. Staff were amazing, friendly and always at hand to help, wither it was bar, restaurant, reception or maintenance guy. Only downside would be pool opening at 10am, think you should rethink this one and open it at 9am like most other hotels. Air conditioning in my room had broke, but the maintenance guy came and fixed the broken door censor within an hour, got it working again. All in all good stay, one which i would return, I see you have no prices yet for season 2025, when do these become available ?

Stayed here from 27th June 2024 to 4th July 2024 with my 70 year old mam. We stayed on bed & breakfast basis. We enjoyed breakfast, there was always a good choice of hot and cold food. Mam has mobility issues and required a hotel in a central location. Our room 212 had a lovely sea view. We did not hear much noise from the road outside However noise was heard from inconsiderate guest. The usual doors banging, chairs scrapping across floors and loud voices well after midnight The hotels new pool policy of no towels on sunbeds before the pool opens at 10am was a plus for us. On our two pool days we managed to get a sunbed round the pool. Guests would still leave their towels on the sunbeds and not return for over 2-3 hours. This I think should be stopped. Sunbeds are for people to lay on, not for guest to leave their towels on, leaving sunbeds unoccupied for hours House keeping were always friendly and polite. They did a fantastic job, keeping areas clean and tidy. We only had one issue, when we got back to our room, the room key card in the electricy slot had been taken. This was reported to reception and they ensured me that it was probably house keeping staff took it by mistake and not another guest. Reception replace key card within seconds.