Usuario invitado
28 de septiembre de 2024
Pillows are a small square couch pillow with pillowcase on. Room was not clean, lots of visible dust on the headboard. There is a 1-inch or larger space underneath our hotel door which allows anyone from the hallway of hotel to be able to see into our room. We were woken up at 8:45am bc we forgot to put do not disturb sign out for housekeeping, which we understand, however, they proceeded to ask my partner if we planned to check out early or late today in a judgmental tone. We replied asking “doesn’t checkout end at noon?” She then just responded, “okay” and walked away. After this, a male on their housekeeping staff proceeded to spend the next 15 mins shouting loudly in the hallway in Spanish despite it being more than 3 hours until check out. The room we were in also had a broken a/c and heating unit that looked like it’s falling off of wall. There was supposed to be a sliding mirror door to access the closet but that was broken too so we could not access closet.
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