Moxy Santa Barbara

We initially booked this hotel for its central location, walkable to the beach and State street. The room we got was very small, but it had a bunk bed, and my daughter absolutely loved it. It was a whole new adventure for her sleeping on a bunk bed. Mattresses are super comfy actually. The pool area is very pleasant with various games for entertainment . The front desk personal is so nice and friendly. It’s one of the places you start liking as you go.

This is a hostel revamped into a Marriott property. The decor is cute, but rooms are LOUD with road noise. It’s situated directly across the street from a “gentleman’s club.” Ensure to bring ear plugs because the staff will direct you to the supply cabinet where there aren’t any. I had a white noise app cranked to max volume and you could still hear the road. Rooms are very small and the shower is literally in the space for your knees on the toilet. I arrived early to check in and staff held my bags, saying they would inform me when a room was ready. My colleague arrived after me, but received a room immediately and about an hour before I received a text that one was ready for me. We booked the same room type through our company. There was a very nice woman that was helpful with restaurant recommendations. Walkable to a number of good restaurants.

There were many rooms available the day of checkout, and yet the staff refused to accommodate a late checkout for our poolside room. My lowly Gold status at Marriott (having been platinum & titanium for 10 years prior) did not guaranteed late checkout, but I have literally never been denied late checkout at any other Marriott. They said they "could only try to accommodate it for my status" at the desk, but then denied the request in spite of discounted rooms being available on Hotel tonight - which clearly implies low occupancy for the night. Stay away from the nightmare of customer service you will get at this establishment!

Absolute worst hotel ever. We were told guaranteed 4:00 check in. We showed up after 4:00 and the room still wasn’t ready because the prior guests had stayed well past their late check out and still hadn’t left the room. Hotel management hadn’t done anything to make them leave. At that point they were just starting to try to get them out but then they would still have needed time to clean the room. We had to take a much smaller room just to be able to get into a room. And we still had to wait over a half an hour for them to get the room ready. The room is terrible. It is very small and the bathroom is ridiculous. It is so small you can’t close the shower door and have someone else use the toilet. The prices they are charging for this level of room is highway robbery. The location is great but so not worth the price. Do not stay here.

This is a very basic hotel pretending to be a boutique property. The rooms are small and spartan, the amenities are minimal. We felt that we were overpaying at $275/night, and then the construction noise started. Without the noise this hotel is worth maybe $150/night. With the noise, even that is a stretch. The walls are paper thin, so even on the morning when there wasn't construction we were woken up by housekeeping staff cleaning the room across the hall. They were just going about their business and quieted down when I asked, so no complaint about the staff, but the sounds seemed to be amplified through the walls. We were also treated to the sound of the television from the neighboring room, as well as a cell phone alarm that sounded close enough I was convinced it was my own. The fact they have the gall to charge $30/night for parking is pretty offensive. They have only a small lot out front that's carved out of a public lot. This property is currently listed as a Category 6 for Bonvoy, and I understand that it will be converted to a Moxy. This hotel was less well appointed than most lower tier Bonvoy properties I've staid at. Moxy isn't my favorite brand, but this seems even below those standards. When I was offered either points or a food & bev credit due to my status, it turned out that the credit applied only to their little market which sold water, soda, chips, etc. How is that even a benefit? Truly the two things this place had going for it are location and a comfortable bed.

Had such an amazing time at the Waterman in Santa Barbara. They are in the process of converting into a Moxy Hotel and the small touches all ready look and feel amazing. The front desk was extremely welcoming at check in and the rooms were thoughtfully decorated with added welcome amenities at check in. Angela, the General Manager went above and beyond to ensure our stay was nothing but satisfactory and we mentioned it was our 6 year wedding anniversary prior to check-in and she surprised us with balloons and bubbles in our room. She even went over a small itinerary with us and pointed us to great spots to try food and cocktails before our dinner plans. I would 100% recommend this hotel to anyone looking to have a fun time and be in walking distance of the best restaurants, tasting rooms, and bars Santa Barbara has to offer. Big shout out to the GM and team for making our anniversary so special!