Aktivhotel Alpendorf

Having worked in the hospitality industry for almost 20 yrs and having travelled around the world I have never been so shocked at how unprofessional, irresponsible and rude the hotel owner Sylvie was to our group of six families staying here for a ski holiday until March 1 2025. 9 of us got sick with stomach problems over two days, mostly our children who were really suffering, vomitting, diarrhea, fever. Sylvie's response - "that is normal, it is a virus that is going around in the area". No empathy, no offer to help, to call for a doctor, to bring soup or tea to the rooms... "This is not the hotel's problem" she repeated at least five times in the course of our conversations. We had found out that many other guests had the same symptoms, and that staff were also sick several days earlier. According to regulation in Austria the hotel should have notified public health authorities, communicated to guests proactively, kept a record of who is ill and their symptoms, kept guests and staff with symptoms isolated, disinfected all surfaces and rooms... None of this was done for any of our 9 patients. Some of our families wanted to leave home early to protect the healthy from getting sick, but had to pay for the full stay. We insisted that the hotel should do their part by offering to cover some of the cost of early departure (as is the practice of hoteliers across the world), but Sylvie accused us of blackmail and again repeated that the situation had nothing to do with the hotel. Really? Well Sylvie, I hope you understand that reviews are a way to keep hoteliers accountable and the public informed. Guests have nothing to gain from telling the truth. Of course, we all paid our stay in full. The issue was not money. The issue was (not) owning up to your responsibilities. Hotel Alpendorf could have also showed care. That is ultimately what hospitality is about. Most people would do more to help a sick strangers on the street than this hotel did for our families. Their irresponsible attitude reminded me of the Ischgl attitude in covid times, which famously accelerated the pandemic. A virus can spread in any hotel, but it is what you do in a crisis and how you treat your guests when they are having a miserable time that defines what kind of hotel you are.

Neither my husband or I could work out if we lived the hotel or hated it. Overall we had a good stay but left feeling like we'd payed much too much for it. For the positives.. - booking was easy and efficient, attentive and helpful responses - free pick up from the station and a lovely welcome made us feel we'd hit the jackpot - the room was beautiful and wonderfully styled..the suite with the window seat was lovely - the pool was beautiful - dinner and breakfast were really good for us adults - geisterberg itself is great fun with kids And the negatives - everything costs extra! The coffee pods in the room 1.70 each, a bottle of chilled tap water at dinner 2 50! - the room cleaning was limited, they folded the sheets but didn't sweep or hoover - they make a big deal of their pillow menu...they all smell the same, slightly damp and feel like they are full of rocks - when we had a problem with the air conditioning leaking water all over the bed the lady at reception delta with it but didn't seem apologetic at all - staff were very attentive but didn't make us feel totally welcome (maybe it was lost in translation?) - Every morning they leave the bill from your drinks the night before for you to sign, on half the days there were items that were not ours and we had to sort the bills out... not the best start to the day - the area is lovely and geisterberg is fun for maybe 2 days but with no car and small children there is really not much else to do so maybe only good in summer for a couple of days So a lovely holiday but with a fee tweaks it could have been amazing!

Very well run hotel. All areas kept very clean and nicely presented. Breakfast especially is very good with a large choice. The staff are friendly and in most cases very welcoming. The restaurant staff are very efficient and speedy with service. From Hotel taxis to reception personal an excellent team.

Our second family visit to this wonderful place. 4 adults and a 5 year old (so not covered by the tripadvisor categories)were treated to outstanding service , traditional gemutlichkeit and food of the highest quality. The friendliness and professionalism of staff members were second to none. I overheard another guest saying 'Your food quality is insane !'. Agreed wholeheartedly. Buffet breakfast with local specialities as well as international favourites. Dinners of exquisite taste and, again, that mixture of the local and the more usual delivered with a smile. Rooms are well maintained, meticulously clean and well serviced every day. Pool, sauna, boot room, playroom and bar area are all top of the range and well maintained. The most lasting memories, though , will be of the smiles, the care and the thoughtfulness of the staff. The 5 year old thinks it is his holiday home...we all wish it was !

After cancelling two family ski holidays of 6 adults, due to illness then covid this time we choose the perfect family run hotel for an indulgent stay. From the airport transfer and very warm welcome, to organising our lift passes and making sure all our needs were met. We had three of the comfort double rooms which were very generous in size, with modern shower rooms. The hotel lounge area and bar look out onto a fabulous outside space with views over the mountains but the best place for views and sitting outside is the new 'Sky Sauna'. This was a rooftop area and an added bonus as a ski injury earlier in the season stopped me from skiing this week. Fabulous place to relax with a coffee inside or out and use the sauna with full height windows giving views over the mountains. So pleased we chose the Aktivhotel Alpendorf as usually for some hotels with Spa facilities there are time restrictions, but I could use the pool all day which was great for my physio and sanity! Every part of the Leisure & Spa was immaculately clean with fresh drinking water facilities too. This leaves me only to talk about what made the holiday for us; the restaurant. Having skied the last 7 years in Alpendorf but only ever coming to this hotel as a guest for an evening meal, to stay for 7 night the experience did not disappoint. Breakfast was amazing with fitness choices, fresh fruit, cereal and cooked options. The fresh bread and cakes were plentiful too. Pancakes cooked fresh along with omelettes meant we were totally spoilt for choice. After a day on the slopes, a little apres ski, dinner was the highlight of the day. A 5 course dinner and then cheese board if you possibly had room was of a very high standard and beautifully presented. We had a choice of soup & main course which was chosen at breakfast, there is also a gala dinner included in the weeks stay which again was a sight to see. All the staff were very friendly and there were lots of them so never waited long for anything. We had a great lift back to the airport from one of the family members who gave us a great insight to Alpendorf the hotel & its' future and his own Olympic Ski experience. We would highly recommend Aktivhotel Alpendorf!

Schrecklicher Urlaub. Unsere Tochter erkrankte an Magen-Darm-Grippe. Ihr ging es sehr schlecht, sie musste sich übergeben und hatte Durchfall. Das Hotel hat keinen Arzt gerufen, sie sagten, es sei nicht ihre Schuld und haben nichts unternommen, sie haben einfach geschwiegen. Am nächsten Tag erfuhren wir, dass auch andere Gäste krank waren und auch einige Mitarbeiter. Der Skiurlaub war ruiniert. Als meine Frau letztes Jahr in einem Hotel krank wurde, haben sie sich wirklich gut um uns gekümmert, ihr ein separates Zimmer gegeben, den Zimmerservice organisiert und dafür gesorgt, dass der Arzt kam. Ich würde das Hotel Alpendorf nicht empfehlen.